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Latest Questions

Q:

Hello - I have a GE auto-regenerating water softener, which regenerates every night at 2:00 a.m. Recently, our faucet water tastes salty first thing in the morning (most mornings), but the water clears after running the faucet for 60 seconds or so. Appears to only be a problem with the cold water line, if that makes any sense. What can I do to fix this problem?

A:

Hello, It sounds like you might have either a drain restriction or something wrong in the valve that is not allowing the system to properly flush during regeneration. Checking the drain for restriction is a pretty easy thing to do. Identifying an issue in the valve is a harder thing to do. If the drain seems ok, I would contact a GE technician to service the system. If the system is older than 3-5 years I would be careful of putting to much money into fixing your softener. A replacement system that is much more durable can be purchased from a company like us for anywhere between $499 to $650 (plus install). Our Aqua Systems stores can be located on our website at www.ilovemywater.com Thanks for the question, Steve Crane

Q:

Hello we just moved in to a new house (rented) and we noticed a water softener system in the basement It's from you all I just don't know how to go about getting it back in use. What are the steps we need to take to have this water softener working again. Our water is disgusting (rust and smelly) I'm afraid to even cook with it.

A:

Hello, The easiest thing to do is call our service department at 1-800-447-5582 and have them look up the system at your house. They can then help you decide on the best option to get the softener back online and running again. Thanks, Steve Crane

Q:

I have a wcc 100 t model 9000 series water softener. I noticed it was leaking and my dad told me it looked like it was coming from the o ring. Are there any instructions on how to repair it?

A:

Hello, My apologies we do not have any step by step instructions on how to repair our valves. There is just too much different information to repair the valves to be able to do this. You can download the manual @ www.ilovemywater.com or you can always call your local Aqua Systems store to schedule a service call. You can locate your local dealer on our website. Please let us know if you have any other questions. Thanks, Steve

Q:

I have an SC100TB that was installed new in August of 2007 to city water. It has and does work well and we are happy with it except for... Over the last year or so it seems that the regen cycle has become very noisy at various points in the process. The initial flush for 5 mins is very loud (running water sound) and then things get quiet for awhile as it makes the brine. Then it moans like a long dead ghost as it runs the brine through the resin. Finally of course the last flushes are loud running water again. I moved the regen cycle to the early afternoon so I can sleep at night and I have considered sound proofing the room it is in but thought I would check with you first. ;-) Is there some thing to check or clean? Would swapping the head unit help? Thanks!

A:

Hello, It sounds like your valve might have some build up and this is making the piston to move slower and harder than normal. This causes louder noises during regeneration. I would recommend a valve swap to fix this issues. Please contact our service department to either a pick up of valve or a technician to do this for you. Their number is 1-800-447-5582. Thanks, Steve Crane

Q:

We just moved to Fresno, CA from Indianapolis where we enjoyed our Aqua Systmes water softener and RO system. We had to sell that system with our home. We are in need of a softener in our new home. Do you ship softeners (which we would install ourselves)?

A:

Hello,

I am sorry but we are not allowed to ship to the state of California.  There are many laws and regulations that forbid this.  I apologize that we could not help in this area.  Thank you for your buisness.

Q:

I have a model sc100tb water softner that was purchased from the Avon location. I just noticed yesterday that the power supply plug where it goes into the wall has broken apart. The wires are all attached the housing has come apart and will not stay together. Is there a way for it to be repaired or replaced?

A:

Hello yes you can just replace the transformer.  Please call our service department at 317-272-3000 or stop by our store in Avon to show you how to replace it.  Thank you for the inquiry and have a great day.

Q:

I have a water softner that is mo longer working I bought the house in 2008 and the system was in place. I don't know the model # or do I see it anywhere on the product. The serial # I have is this: 02130537474. I would like a manual so I can see if I can troubleshoot the problem.

A:

Hello,

The model would be located usually on the white sticker near the serial number.  The manuals are located on our website www.ilovemywater.com under product and services, then select manuals.  You will need to know the correct model to be able to trouble shoot.  Please feel free to call 317-272-3000 to see if we can find your model in our system or if you need to set up a service call.  Thank you for your inquiry and have a good day.

Q:

Good morning, We purchased a home that already had a water softener installed but there is no manual. It has recently stopped working and we need to know the model number to do some research on it to see if we are able to fix it. How do you find out what model your water softener is? All I can find on the softener is that the meter says Aqua Systems on it.

A:

Hello,

Usually if you take off the front cover and look inside the cover there is a piece of cardboard for programming and under that their is a white sticker with the model number.  Once you have the model number you can go to our website www.ilovemywater.com and go to product and services and then to manuals.  You can then download and print any model from there.  Also if you have any questions or need service please call our Columbus, Ohio location at 614-265-9000.  Thank you for your inquiry and have a good day.

 

Q:

Dear Expert, We recently have our well water tested in our newly build home and the results showed that our water has several problematic issues. The EPA has set forth standards and Maximum Contaminant Levels (MCL) in the Safe Drinking Water Act - the contaminants in our water that exceeded these standards are the Sulfate concentration, which is over triple the limit, and the Total Dissolved Solids level, which is over double. Not only do we have a rotten egg smell every time we turn on the tap, the water tastes funny. My husband is not able to detect the following tastes (but I can): Water taste salty, almost baking soda like. Is there hope for this water or should we move out? LOL Your help will be greatly appreciated :-) Thanks, Selina

A:

Aqua Systems of Laurel, Montana is very familiar with your water issues and has developed a treatment solution.  Mr. Rutts can be reached at 406-628-6059 if you have questions about the equipment estimate he provided.  Thanks for your inquiry.

Q:

Can your water softener systems be installed outside where our water line enters the house and if so, what do we do if there is no electrical outlet there?

A:

We do have many treatment systems outside in
warmer climates.  Your local Aqua Systems
in Houston can be reached at 281-469-9227 and they will be happy to answer any
questions.

Thanks for your inquiry.

Q:

I have a Aqua System SC model. The water softener came on at an unexpected time - 8 am - and when I went to check, there was an Error Code 9003. ERROR and 9003 take turns blinking on the screen while the water softener continues to run. The manual only has Error numbers starting with 1 (1001, 1002, 1003), and it states to call the factory if other numbers appear. However, it is Sunday so I needed to leave a message. Please let me know what I need to do.

A:

Hello,

Please call into our service department at 317-272-3000 for assistance on the error code.  We are open until 6:00p.m. today.  If it can't be reset they can also give you options.  Thank you for your inquiry and have a great day!

Q:

Do you know anything about turbo soft water softeners?

A:

Aqua Systems builds water softeners with turbo, standard and other distributor tubes.  The dealer near you is located in Northfield, MN and can be reached at 507-645-6332.

Thanks for your inquiry.

Q:

We recently bought a house and it has an SC100TB unit installed. What are the specs on this unit?

A:

Hello,

The SC100TB is a 1 cubic foot or 32,000 grain water softener.  It should be set for your water hardness and is an on demand water softener, which means it regenerates based on your household usage and not days.  The system uses 8lbs of salt per regeneration. We do recommend our salt called Dura Cube for our systems.  Manuals can be found on our website www.ilovemywater.com if you would like to obtain one.  If you have any other service questions please feel free to call our service department in Avon at 317-272-3000. Thank you.

 

Q:

Hello I purchased a SmartChoice water softener in Oct 2012. I started to notice salt build up in my dishes and dog water dish that leaves a sandpaper type rough feel. This started happening about a month ago. I try to keep the level of salt in the resevoir about the same as when the installation tech filled it when installed. Can you help? Thanks

A:

Hello,

It all depends on how your home is plumbed for a water softener.  Many times when a home is pre-plumbed they bypass the cold water at the kitchen.  What that means is that the cold water there at the kitchen sink is completely hard water and they do this to avoid drinking the sodium from the water softener.  My suggestion to make sure that the softener is functioning properly is to take a hot and cold sample of water from the bathroom faucets and a sample of water from the kitchen cold spigot and take them into our Fishers store for free testing.  I would also suggest to let your salt go down to the water level in the salt tank and then fill it up.  I recommend this so there is no hardening of the salt or what is called "bridging" which can effect the performance of the water softener.  If we determine there is a problem from the tests we then can set up a service call if needed.  Thank you for your business and have a great day.

 

Q:

Does Aqua Sytems rent softeners? What are the rates?

A:

Hi Tim,

Yes Aqua Systems does rent water softeners.  The timer based systems are $15.95 a month or $168 annually plus tax.

The on demand systems rent for $19.95 a month or $216 annually plus tax.  There is a $50 install fee if the home is pre-plumbed or replacing an existing system.  If the the home is not plumbed then there is an extra installation fee.  All systems include 160lbs of salt free with set up.

12 month contract with standard credit approval.  Please feel free to give us a call if we can be of any assistance.

Sincerely,

Dave Leathers

317-889-6829

 

Q:

Can you provide me with the floor area required for the series 3000 water softener system? Thanks

A:

Hello sir,

You need approximately 2 foot x 1 foot or 1 foot x 2 foot for the series 3000 unit or most of our Smart Choice systems.  Please feel free to call our Fishers office with any questions at 317-594-0644.  Have a great day.

Q:

I am building a home and am planning on installing a SmartChoice Gen II Premium Water Softener with Carbon Filtration System as well as an Aquasana Rhino® Whole House Water Filter Item EQ-300. I tried your RO system but we did not like the taste of the water and it made my throat sore as well. I have provisioned to place the SmartChoice and Aquasana in my utility room. I have 2 underslab Pex lines, one going from the utility room to under the kitchen sink and the other one going from the same utility room location to behind the frig. I am looking for your recommendation as to how best to hook them up. Should incoming water go through the softener first and then the water filter or visa versa. We are on city water and want to remove chlorine throughout the home.

A:

Hi Dan

If sodium is not a concern I would run those locations thru the softener and filter first just to keep from the hard water buildup at those locations. Please let us know if we can help. Thanks Dan

Q:

I want a series 3000 water softener installed SE Indy in Franklin Twshp. I have a 3 full/bath house with 3 persons. Is this adequate? How much for Installation using existing rough-in?

A:

Hi

The 1 cubic foot 3000 series will service 1 to 4 people on city water and a 2 to 2 1/2 bath home. If you would like to size the system for your bathrooms I would suggest the 1.5 cubic foot softener. We charge $150.00 to install the 3000 series on a pre-plumb or replacement. Please let us know if we can help.

Q:

We just purchased a High-Efficiency Smart Choice Gen. II water conditioner, but it is not installed yet. I noticed our invoice under "Installation Information" says HARDNESS 24 gpg. I later noticed that the spec. sheet of our model says that the high-efficiency line is"...ideal for clean water supplies with low to moderate hardness (1-15grains). Am I reading this right, that maybe this is the WRONG model for us OR does this mean something else? I just want to know before mine gets installed.

A:

Hi

That was our old HE softener. The new HE softener will work on any water hardness with no Iron content. It will not work on well water just city water. Please let us know if we can help

Q:

We're having a home built (near south side of Indy). We're considering a SmartChoice Gen II softerner. How much space (sq. ft.) do we need for this product. It would ideally go in the utility room with water heater, furnace, washer and dryer. What kind of plumbing "rough-in" is required?

A:

Hi

We need about a 1 foot by 2 foot area with our Space saver salt tank. Please let us know if we can help

Q:

I stated manual regeneration and the display is flashing between countdown time and "dn". What is "dn"?

A:

Hi

The DN means your softener is programmed for down flow brining system. Please let us know if we can help

Q:

My SmartChoice GenII is scheduled to regenerate tonight, I don't want it too, so do I turn one or both BYPass knobs to the off position? Also can I leave it that way for a couple of days?

A:

You may turn both knobs off and leave them off for as long as you like.  The display screen will turn red and say “no brine draw” after it tries to regenerate.  When you are ready to put it back in service, just turn the knobs back on and press the “regen” button.  You may press and hold “regen” to make it cycle immediately instead of waiting until 2 am.  The red screen will disappear once the unit has cycled properly. 

Please call the service department at 317-272-3000 if you have any questions.

Q:

We are new owners of our home (about 6months)and now the water is now a rusty color. I'm sure there's a simple solution however we don't have the owners manual.

A:

Hello,

Please go to our website www.ilovemywater.com and under Product services and then manuals.  You will need to know your model and then you can print off the pages that you need.  Feel free to call us or bring samples by the Avon store if you need more information.  Our phone number is 317-272-3000.  Thank you.

Q:

This morning we turned on the cold water tap in our bathroom and got fizzy salty water. We have an Aqua Model 5600 E Downflow water softener that was installed in 2004. I hit the recharge button and it seems to have cleared up the problem. Is this something I should be worried about?

A:

The situation you described is not typical.  It may have been caused by varying pressure in your water supply or the unit may not have backwashed properly.  Regenerating the system was the correct thing to do.  Please call the service department at 317-272-3000 if this happens again or if you experience other issues.

Q:

you guys came out and filled us up with salt but don't think it is working. does it have anything to do with the "in service" light blinking?

A:

Hi

When in service is blinking that just shows the softener should be giving you soft water. Your softener probably needs to be re-set. The hardness in Carmel is 30 grains hard right now. They are not pre-softening the Carmel city water right now because it is so hot and dry. If you re- set the hardness to 30 that should keep you in soft water consistently. Please let us know if we can help.

Q:

I have an Aqua Systems WS1 Demand softener, and I am confused about the hardness setting. Carmel Utilities represents that the water is softened to 5 grains, but that can vary with demand. The manual states that the default setting for hardness is 20, the unit is set to 18, but I don't know what that number represents. I had understood that softened water would be zero grains. Some people using the water have remarked that it does not seem very soft, and we are still getting water spots on dishes and glass shower doors. Should I adjust the hardness setting on the unit, and if so what settings or range of settings should I consider? Also, we recently had a power failure but the unit appears to have retained its time settings, is there anything I need to do to reset the unit?

A:

Hi

20 represents the grains of hardness. When the softener is set right your water should be zero soft. I done a water test on Carmel city water yesterday and it tested 29 grains hard. The city must have quit softening the water again this summer. You will need to set the hardness from 18 to 29 to stay in soft water. That will keep you from getting spots on the dishes and shower doors. If there is a power failure you should not have to do anything to your softener unless the power is out for an extended period of time.(More than 3 hours} Please let us know if we can help

Q:

white film on dishes after dish washers is ran.

A:

Hi

If you are using the heated dry it may be sodium drying on the dishes. It is better to use the air dry. It dries slower and allows the sodium to cascade off of the dishes or it may be you are getting a little hard water. You are welcome to bring in a sample from a bathroom faucet to be tested to be sure your softener is working like it should. Please let us know if we can help

Q:

I have a aqua system, model 255 100 T. The timer is turning but the system is not coming on. Thoughts?

A:

 

If your timer is working but not cycling the unit, there may not be any skipper pins pushed in to trigger regeneration.  Another possibility is the timer gear binding and preventing cycling.  Please call the service department at 317-272-3000 for further assistance.  Thank you.

Q:

I'm having problem with timer on my water softner unit. Is there a way to troubleshooting problem?

A:

 

Hello, 

You can test the outlet by plugging in another small electric device to make sure it is working.  If it is the timer, you may purchase a new one for around $50 or swap the entire control valve for $150 if your unit is a WCC model.  It is easy to disconnect the valve and it can be taken to our store to swap. We also offer a trade-in discount toward the new SmartChoice Gen II softeners if you are interested in upgrading to a new, more efficient model with a 7 year in home warranty.

Please call the Fishers store at 317-594-0644 for more information or the service department at 317-272-3000 if you would like to schedule a service call. 

Thanks for your inquiry and have a nice day.

Q:

I own one of your Gen II softners and I am contimplating a sprinkler system for my yard. Will the softned water affect my lawn? Thanks for your help.

A:

Hi

If you have a sprinkler installed, they will install the system before the softener so it should not have any affect on your lawn. It should be hard water. Please let us know if we can help.

Q:

We recently had installed a 255ED. I tried to download a manual; however, none of the controls pictured look like ours. We have a call in to service, but wondered if you could tell us why there is no water in the brine tank. Ever. We can feel water in the pipes as it tries to regenerate, but there is no water in the brine tank. The salt is dry.

A:

Hi

There should only be about 6 to 8 inches of water in the very bottom of the salt tank. Unless it is very low on salt you really should not see any water. Please let us know if we can help

Q:

We've cycled our water softner, but the salt is not decreasing in the softner. Do we need to do something after we cycle?

A:

Hi

If you are getting hard water you may want to be sure the salt in the tank is not getting hard and bridging. If the salt seems to be hard and stuck together you may want to pour 4 or 5 gallons of warm water over the salt. If it is getting hard this will help it dissolve. Some salts are bad about falling apart and sticking togather if it sits too long. Please let us know if we can help.

Q:

I am looking for a manual for an Aqua system Wcc 32 T water softener. I just moved into a new home and they had no manual

A:

Hi

You can get a copy of the manual for the softener you have from our website under products and services. Please let us know if we can help

Q:

We are remodeling our basement and the contractor moved our SmartChoice water softener near the water heater. After that our hot water is very salty. Is it because of moving? If salty water is because of distance, then what should I do, move back to original place? Thanks.

A:

Hi

If you are getting salty water I would suggest checking the drain to be sure it is not restricted or kinked somewhere. It sounds like the excess salt is not getting backwashed out like it should. As long as the drain is not restricted, distance should not be a problem. Please let us know if we can help

Q:

What do you mean by pre-plumb?

A:

Hi

A pre-plumb is when your homes plumbing is ready for a softener. In other words, your outside faucets are all ready plumbed to a hard water line and there is a drain ready for a softener discharge. Please let us know if you have any further questions. Thank You for your interest in Aqua Systems

Q:

My Aqua System water softener is low on salt (I don't know what model the softener is because the sticker on the back of it is faded). When I checked inside it, though, the water inside was brown and there was a lot of sediment in there as well. I'm assuming I shouldn't just add salt to it. Should I use a shop vac and suck it all out, or should I call someone to service it?

A:

Hi

The dis-coloration is normal. The softener puts hard water in the salt tank so it will look a little dis-colored. The sediment can be removed with a shop vac. When you are finished cleaning the tank just add about 5 gallons of water back into the tank and add salt. You should be all ready to go again. Please let us know if we can help.

Q:

I am needing a water softener, but i also have a lot of rust in my water as well. What would you recommend for this?

A:

Hi 

If you have a lot of iron, I would recommend our Eradicator iron filter. It will help with iron and sulphur. I will have one our representatives contact you to test your water and recommend treatment. Thank you for your interest in Aqua Systems

Q:

Is there a way to turn off the system when it's in progress? It's 7:00 a.m. and for some reason the system started - it's supposed to start at 2:00 a.m. Help!!!

A:

Hi

You can by-pass the system but you will get hard water by doing that. It sounds like you just need to re-set the time of day. If the power has been off on most softeners you will need to re-set the time of day. Just set the clock on the softener like you would a clock. Set it to the correct time of day and the softener will cycle at 2:00AM. Please let us know if we can help

Q:

Does your system deliver 94% pure water? How many part filtration system is the Resin tank?

A:

 

Aqua Systems’ reverse osmosis systems have an average reduction rate of 94%.  Please see the attached data sheet on the PureChoice model for specific removal rates as they vary from 78% to 99% per contaminant.  Resin tanks are used for whole house water treatment and can be filled with different types of media depending on what you want to remove from the water.  We have one and two chamber exchangeable component systems and can custom build units for a variety of water treatment options.  We also offer whole house ultra-filtration systems. 

Please e-mail, call or stop in for more information to address your specific concerns. 

Thanks for your inquiry and have a nice day.

Q:

There was an offer at the Monon Community Center and I had four tests done on my softened drinking water. Now I am wondering how the results would differ on coliforms, floride, nitrates, some of the metals, and the salt if I had had the tests done on the untreated well water. What exactly does an Aqua Systems water softener remove, and how much sodium does it add?

A:

Hi

A water softener is designed to remove hardness minerals from your water lime and calcium. In order to remove Flouride, Nitrates, Metals and sodium and Bacteria you would need to consider a Reverse Osmosis drinking system for your home for pure drinking and cooking water. A water softener does add a small amount of sodium to the water. It takes 2 sodium ions to replace 1 hardness ion so if your water is 20 grains hard a softener will add 40 grains of sodium back to the water which is a very small amount of sodium. Please let us know if we can help

Q:

Our Hague Model 96 water softener is about 14 years old. Over the last year or so our water has not been as soft (even some green lime scale on some of the faucets) and our water pressure seems low. Is this a repairable problem or is it time to consider a replacement? Thanks.

A:

Hi

If your softener is 14 years old and you are having pressure problems it sounds like the resin has gone bad. It is normally less expensive to replace the softener than to have it repaired. Chlorine in the city water will de-grade the resin in 12 to 15 years and it will need to be replaced. Please let us know if we can help

Q:

I recently noticed my brine tank having some built-up salt deposits around the very base with just a small amount of what appears to leakage as well. I disconnected the tank, cleaned the area and inspected for any apparent leaks and found none. There has been no overflow discharge as well as a possible contributor. Unit is approx 6 yrs old. Is this typical and maybe due to some type of condensation? Please advise

A:

Hi Mark

If there is salt build up around the bottom that is normally a sign of a leak from the bottom. If it were condensation there should not be any salt build up unless there is some salt residue on the floor around the tank. Since you have just cleaned the area I would keep an eye on it to see if the problem occurs again. Please let us know if we can help

Q:

Do you rent water softners units

A:

Hello,

Yes we do rent water softeners....They start at $15.95 a month and have several options.  Please give us a call at 317-889-6829 or stop by our store at 905 N SR 135 in Greenwood to learn more details.  Thank you and have a great day!

Q:

I have an 8 year old SC100TB (1 cf) softener that I have been VERY pleased with and have recommended your softeners to friends & family. My small city has high water & sewer rates. How much water does it consume per regeneration? How can I calculate how much water during its regeneration it used? (My meter is in crawl and not accessible.) Any internal readings or setting I can view that may tell me that?

A:

Hi

The SC softener uses about 70 gallons of water per regeneration cycle. How often it cycles depends on how much water your family uses. The SC softener is a demand system so it cycles based on how much water your family uses. There are no settings you can look at to tell you how much water it uses during a cycle. Please let us know if we can help.

Q:

I've been told by the water company that our low water pressure is due to our water softener clogging. They pointed to a cone filter clogging. I've set the bypass on the water softener and the issue seems to be solved. Is there a filter that needs to be changed. We've performed no maintenance on our system for nearly 7 years since it was installed by Aqua Greenwood.

A:

HI

Normally if the softener is causing low water pressure the resin in the media tank needs to be changed. If by-passing the softener solves the problem it is a resin problem. You are welcome to call any of our stores and we can see what type of softener you have from us and we can let you know the cost of replacement. Please let us know if we can help.

Q:

I have a smartchoice system. Why is a minimum of 12 ft. of line required between the softener and water heater ?

A:

Hi

The 12' is to be sure hot water is not siphoned back thru your water softener. Please let us know if we can help.

Q:

I am renting a unit and have for 3 years and I notice now my face breaking out or turning red when I put water on it. I was recently at a friends who has a softener but noticed my face did not turn red there. My friend suggested my softener level may not be set right and or it may also need regeneration but that i need to certainly check the softening level. Is this correct or what could it be? Can someone come out or can I call to have someone walk me thru it? I am concerned and am considering switching my softener to the other company my friend uses because I had no redness when I was there using that water. Would appreciate your help.

A:

Hi

You are welcome to call any of our stores to walk you thru to be sure your softener is set correctly. The irritation may be from a high chlorine level if you are on city water. Please let us know if we can help

Q:

If I am renting an Aqua System water softener and it needs service after several years, are there ANY charges to me? For instance, trip charge, service call etc?

A:

Hi

If you have a rental softener from us there is no charge for any service that is needed on the softener. That is the nice part of renting a softener. No trip or service of any kind. Please let us know if we can help.

Q:

On a week's vacation. What should I change on my Aqua System softener settings while I'm gone? I turned the two valves to the off position, but left the unit plugged in.

A:

Hi

If you have a Demand softener you really dont have to do anything to the softener. If no one is home using water it wont cycle until you return home. If you feel more comfortable by-passing the softener that wont hurt anything either. Please let us know if we can help.

Q:

does the resin in my softner or my iron filter ever need to be replaced

A:

Hi

The resin in your softener will normally last 10 to 15 years. The Iron filter bed will normally need to be replaced around 5 to 10 years depending on your water conditions. Please let us know if we can help

Q:

If we let our water softener tank go without salt for a while, do we need to descale, clean, or do any other maintenance on the tank before we refill it with salt?

A:

Hi

It really doesnt hurt the softener to run out of salt you will just get hard water. Just fill it with salt when you are ready to use the system again and you will be all set. Please let us know if we can help

Q:

where are aqua watersofteners systems manufactured.

A:

 

Aqua Systems builds equipment in Avon, Indiana at 7785 E US Hwy 36.  We use mostly Clack valves and Enpress tanks which are made in the USA.  Please e-mail, visit or call 317-272-3000 for more information. 

Q:

We have Smart Choice softener. Brine is flashing and making strange noise. What is happening. Never notices before. It is approx 9 years old

A:

Hi

It sounds like your softener is in a regeneration cycle. You may want to check to make sure the time of day is set correctly and check the regeneration time so it is set at 2:00 AM. If those times are set correctly you may want to contact our service Department at 1-800-447-5582. Please let us know if we can help.

Q:

My Aqua system water softener is continually making a noise. What could the problem be? Thanks

A:

Hi

It depends on what model of softener you have from us. If it is a WCC or 5600 softener it is probably the timer motor. If it is keeping the correct time of day and is cycling like it should I would not worry about it unless the noise is bothering you. Please let us know if we can help

Q:

Our water softener is an aqua system and it is time to refill with salt. When I opened the cover it is about 3/4 full of water. is this normal?

A:

Hi

It depends on what size salt tank you have but it should have about 8 to 12 inches of water in the bottom of the tank. If it is 3/4 full of water you will probably use a lot more salt than you should. If you would like to schedule a service call our service department number is 1-800-447-5582. Please let us know if we can help

Q:

What troubleshooting steps do you recommend after regenerating manually and still no soft water. It's been about a week; we have salt and have tried to jumpstart things by hitting regen, but still no luck. Could it have been triggered by using the bypass? Seems to happen afterward? There are no error messages and the troubleshooting pages in the manual don't offer advice for anything that doesn't. Thanks for your help!

A:

Hi

If you use hot water while the softener is in by-pass you will get hard water in the hot water heater and it takes 2 to 3 days to get the hot water heater flushed out. If that is not the problem, we will probably need to take a look at the softener. You are welcome to bring us a sample from a hot and cold water faucet from a bathroom and we can test the water and see if it is soft or not. Please let us know if we can help.

Q:

the timer on the Aqua System isn't moving. We know there is power to the outlet. What should I check?

A:

Hi

If there is power to the timer it sounds like the timer motor is bad. Please let us know if we can help

Q:

how much is a whole valve exchange on a 30000 water softener?

A:

Hi

We do not have valve exchanges for our 3000 series softeners. A new valve replacement is $340.50 + tax for timered valve or if you have a demand valve they are $534.65 + tax. Please let us know if we can help

Q:

I have the smart choice II water conditioning system in my 1 year old house. I went to check my salt level and notice a red screen with a "no draw" message. And cannot find any mention of this in my manual. I will be contacting my installer, but would like your opinion as well. Thank you, Mark

A:

 

Hello and thank you for contacting us.  It sounds like your injector is plugging and needs to be cleaned.  I believe your system is under full warranty and this will be taken care of at no charge if it is.  Please call the office at 260-483-3963 to verify this.  We appreciate the opportunity to serve you.

Sincerely,

Steve Crane...Fort Wayne Manager

Q:

Do you buy used water systems?

A:

Aqua Systems does not typically purchase used systems.  We currently offer a trade-in allowance on our old systems if you are interested in upgrading to the SmartChoice Generation II model. 

Please e-mail or call 317-272-3000 if you have any questions. 

Thanks for your inquiry and have a nice day.

Q:

After cleaning my empty brine tank, Will the system automatically add water back into the tank once I reconnect the line? Or will I need to add water? And if so how much water do I add?

A:

The brine tank needs approximately 6-10” of water in the bottom or at least one inch above the salt grid if equipped with one.  You may add water manually or turn the valve to the “brine refill” position until the correct amount of water has filled the tank. 

Please call the service department at 317-272-3000 or 800-447-5582 if you have further questions.

Q:

I have a timer model softer. My question is does the unit charge when the pin is pushed in or pulled out?

A:

 

Hello, 

The Series 9000 WCC model cycles when the pins are pushed toward the outside of the circle.  The Series 3000 255 model cycles when the pins are pushed in.  Please call the service department at 317-272-3000 or 800-447-5582 if you are not sure which model you have or if you need further assistance. 

Thanks for your inquiry and have a nice day.

Q:

Hi, I have a water softener from you company that I bought like ayera ago. So, I have an old bag of morton salt water softener pellets *system saver ii. Can I use it in on it? I will have to waste it.

A:

 

Hello, 

Yes, you may use Morton salt in your Aqua Systems.  We recommend adding only one bag at a time if you are not using Aqua Systems’ Premium salt to avoid possible brine tank clean-outs. 

Thanks for your inquiry and have a nice day.

Q:

I was looking at the first question below - " about having the orange beads in the water" additionally I have no water pressure. Is there a way to bypass the system until a technician can come?

A:

Hi

Most softeners have a by-pass valve on the back where the water lines come into the softener so you can shut the softener off entirely or there may be 3 shut off valves in your homes plumbing. Open the middle valve and shut off the 2 outside valves and that will by-pass the softener also. Please let us know if we can help.

Q:

I have an aqua systems that is holding too much water. What is this from?

A:

Hi

If you are still getting soft water it is probably a bad brine valve. If you are not getting soft water it could be a clogged injector or a bad air check assembly. Please let us know if we can help

Q:

We have an aqua systems water softner. We have found orange beads in our water. Is this from our softner? Is it repairable?

A:

Hi

The orange beads sounds like the resin from your softener. It depends on what model you have it can normally be repaired. Please let us know if we can help

Q:

Does your aqua system remove tannins from water?

A:

Hello sir,

Aqua Systems carries specific tannin resin water softeners.  Please feel free to contact the Greenwood store @ 317-889-6829 for more details and to test the amounts of tannins in your water.  Thank you and have a good day.

Q:

Does this system have adverse effects on hair?

A:

Hello, Thank you for contacting us.  If you are referring to a water softener, they have a positive effect on hair.  Many of our customers compliment us on the effects of soft water with their hair and the savings in soap/ shampoo they receive with soft water.  If you have further questions please call us anytime at 260-483-3963.

Thank you,

Steven Crane

Q:

Hi, should there be water at the bottom of the brine tank? We just purchased a house with an Aqua System water softener. I checked the brine tank and there is about 1/5 of the tank of salt submerged in water. Is this normal? Do I just need to add more salt? Thanks.

A:

Hi

There should all ways be water in the salt tank. Normally between 8 to 12 inches in the bottom depending on what size softener and brine tank you have. Please let us know if we can help

Q:

Need the salt setting on Series 9000 system, timer controlled meter, 32000 grain unit. Well type water supply. I use the Aqa Systems with red out salt.

A:

 

Hello, 

The one cubic foot size softener should be set at 8 pounds of salt per regeneration.  Please call the Service Department at 317-272-3000 if you have any questions. 

Thank you and have a nice day.

Q:

Are the tanks on Smart Choice and/or Smart Choice Gen. 2 softeners insulated so they don't sweat? I don't mean the brine tank, I mean the actual softener tank.

A:

Hi

The mineral tanks on the SCII are insulated to avoid condensation. Please let us know if we can help

Q:

The timer on my water softener appears to have stopped working. In the manual it mentions reseting the time/date. I'm not sure if I know what that means. I changed the time of the day hoping that would mean I reset it, but it still has not kicked on. What is meant by reset? I know I have power, since I can turn the knob and it will kick off. If I need to replace the timer, how much will that cost and can I purchase this from you? I believe that I have a 5600 series water softener. Thank you, -Dave

A:

Please contact the service department at 317-272-3000 or visit one of our stores and we will be happy to explain the system in detail.  A new timer motor is $54.55 + tax, if needed.  Aqua Systems of Fishers is located at 11345 Allisonville Road.  We are open 8am-6pm Monday-Friday and 8am-2pm Saturday.

Thanks for your inquiry and have a nice day.

Q:

We're seeing a rust build-up inside the tank of our toilets. We're on city water (Lawrence Utilities). Is that actually rust?

A:

The discoloration in the flush tank may be from the city water or from fittings in your plumbing.  We can test the water on site or in our store to determine a solution.  Please e-mail or call 800-447-5582 if you have questions or would like an in-home visit.  Thank you.

Q:

1)How much water is used to regen ? 2)What size needed for 2 adults w/3-4 quests 1-2 times/yr ? 3)Can yours be installed by home owner ? 4)Cost of your recommended unit and what does that include ? Haven't tested the water but it's typical city water.

A:

Hi

We do have a high efficency softener that only uses 21 gallons of water per regeneration cycle. It will service 1 to 5 people on city water. It is $1399.00 + tax installed if your home is roughed in for a softener. You can install it yourself it just will not have a service warranty. It comes with a 7 year part and labor warranty if we install the softener. Please let us know if we can help

Q:

If I have had my water tested and it has 38 grains of hardness will the Smart Choice work for me?

A:

Hi

The Smart Choice softener will work. It would depend on how many people are in your home to size the softener correctly for your water hardness and the size of your home. Please let us know if we can help.

Q:

i have the 5600 100T model. how do i know the time of day when it regenerates and the plumber did not hook it up to the kitchen sink...how do we do that? and finally do the gears in means the day it recycles or gear out?

A:

 

Hello, 

The pins pushed out trigger regeneration at 2 am with the clock set at the current time of day.  You may change the kitchen cold to soft water through a crawl space or unfinished basement.  The unit using too much salt could be due to a couple of issues.  I have attached a manual for troubleshooting.

Please call our Service Department at 317-272-3000 or 800-447-5582 and they will be happy to answer your questions in detail. 

Thanks for your inquiry and have a great day.

Q:

I am interested in renting an Aqua Systems water softener. There is a company call Water Systems Now that rents Aqua Systems water softeners. Are they a competitor or a branch of your company? I would like pricing info, with any additional fees spelled out, for comparision purposes. Thank you.

A:

Hi

If you would like to call our Fishers store at 594-0644 we would be happy to give you all of the details of renting a water softener. We would just need to ask you few questions about the plumbing in your home and the amount of people and if you are on well water or city water. Thank you for your interest in Aqua Systems

Q:

Do you rent water softeners?

A:

Yes we do rent water softeners.  We have a few different choices and programs.  Please give us a call at our Avon store @ 317-272-3000 when convenient to get all the details and rates.  Thank you for you inquiry and have a great day.

Q:

We just moved into our house and have an Aqua Systems water softener, model 5600D100TB. The softener dial is set on "in service" but there is very little water in the tank. Should I put it on another setting such as "regeneration", "rinse - back wash", "brine rinse", "rapid rinse", "settle rinse" or "brine refill." Or, are these just different phases in the process. I only put one bag of salt in the tank. Thank you for any advice.

A:

Hi

There should only be about 6 to 8 inches of water in the bottom of the salt tank. In service just means the softener is in service and should be giving you soft water. The backwash and rinse are just different cycles in the regeneration process. Please let us know if we can help.

Q:

Morning I purchased by system from you 5-6 years ago and am very happy. Recently I have been having issues with the softner cycles and the tank that holds the salt overflows our the drain on the side. Do I have a clog? Can i repair this myself or do I need a tune up? Doug Patchin 1940 Aspen Dr Avon, IN 46123

A:

Hi Doug

The softener that you have has an exchangable valve. If you would like to bring in the valve we will swap it for one that has been rebuilt for $75.00. It sounds like the brine valve on your softener is bad. If you are still getting soft water but the tank is over filling the valve probably needs to be rebuilt or at least the piston replaced. Or if you would like us to stop by and swap the valve we charge $83.00 for a service fee plus the valve. Please let us know if we can help

Q:

I have an Aqua system and I also have 5 bags of morton pelltes that I need to use up. Can I put them in the softener?

A:

Yes, you can use any salt in the unit except block salt.  We recommend adding only one or two bags at a time when not using a high-purity salt such as the Dura Cube/Aqua Systems premium salt cubes to avoid potential mushing or bridging in the salt tank. 

Q:

We live in a house that is about 20 years old and has never had a water softener. There is buildup in the faucets, showerheads, etc. that we have to clean out every so often which leads me to assume that there would be build up of some sort in the pipes throughout the home too. Will the benefits of installing a water softener now be nullified by the years of hard water running through the pipes?

A:

Soft water will dissolve hard water build up over time but will not turn into hard water by flowing through your pipes.  The shower heads and aerators can be soaked in vinegar or a lime-away type chemical for cleaning off the scale.  The benefits of soft water will be seen immediately for dishes, laundry, showers and general cleaning. 

Please e-mail, call or visit one of our stores for more information or to schedule an in-home appointment if you are not sure if the plumbing is in place for a softener. 

Thanks for your inquiry and have a great day.

Q:

can i lay my water softner down without the resin moving around?

A:

Hi

As long as you dont lay it flat. You will want to prop the valve up a little. If you lay it flat resin will get into the valve and clog it up. Please let us know if we can help

Q:

water softener doesn't seem to be working.the service light is on,but i don't have a manual.i did let the salt run low because i replaced the floor and moved the salt tank.

A:

Hi

The service light just lets you know the softener is in service and should be giving you soft water. If it was un hooked for a while it will take a few days to get the hot water heater flushed out and filled with soft water. If you would like to schedule a service call you can call 1-800-447-5582 and they will get you taken care of. Please let us know if we can help.

Q:

i forgot to fill my water softener with salt and it ran out. i have filled it back up but it does not seem to be working, there is a weird film on the dishes now, and it tastes funny. any ideas on what i should do?

A:

Hi

When the softener runs out of salt you will normally get hard water from the hot water heater for 3 or 4 days after it has been filled with salt. It normally takes that long to get the heater flushed out and re-filled with soft water. Please let us know if we can help.

Q:

I have had my water tested and here are the results.Iron content was 3ppm,hardwater is at 20gpg.I have a well and my current Kenmore water softner is no longer working.What model would you suggest and id iwas thinking of adding a Reverse osmosis system for my kitchen sink and refrigerator. Thank You

A:

Hi

I would suggest our Smart Choice line of softeners. It would depend on how many people are in your home as far as sizing the softener properly for you water conditions. Our Smart Choice softeners are designed for well water. Please let us know if we can help.

Q:

Where can I find the manual for SmartChoice™ Gen II High-Efficiency Water Softener. Your website only lists the Manual for SmartChoice GenII Water Softeners but none specifically for the High-Efficiency Version. Where is the Serial Number and Model Number located on SC Gen II HE System?

A:

Hello again

We do not have a manual on our website for our HE softener yet. The manual for our SCII softener is the same manual the only difference is the resin bed and the settings. The serial  and model number is located under the front cover of the softener under the instructions. The front cover can be removed by pulling out on the tabs on the side and it will come off the front. Please let us know if we can help

Q:

What is the difference between a SmartChoice™ Gen II Water Softener and SmartChoice™ Gen II High-Efficiency Water Softener? The Resin Tank, Brine Tank and Control Value look exactly same to me. So for what exactly am I paying extra?

A:

Hi

Our SCII HE only uses 21 gallons of water per cycle and 6 pounds of salt. The SCII uses close to 70 gallons of water per cycle and 8 pounds of salt. It is the same valve just a different resin bed and the control valve is programmed different to get the efficency from the system. Please let us know if we can help

Q:

I have a older Aqua systems water softner, after it cycles there are clear beads in the discharge water. It drains into a sink in my basement and the bead stay there after the process is complete, Is this normal? How long will it last and do u sell the beads to refill ?

A:

Hi

The beads you are seeing sound like the resin from the softener. If you are on city water resin will last about 12 to 16 years before it will need to be replaced. It depends on what one of our softeners that you have and what size of softener that you have what the cost to replace the resin is but it can be replaced. Please let us know if we can help

Q:

Hello is it ok to shower,do laundry,do the dishes when the water softener is operating.

A:

Hi

If you use water while the softener is in a cycle the softener by-passes itself you will be using hard water. If your softener is set correctly it will only cycle around 2:00 AM and a cycle normally lasts around 2 hours. It does not hurt anything but if you introduce hard water into your hot water heater it takes 2 to 3 days to get it flushed out and refilled with soft water. Please let us know if we can help

Q:

I have model number 255 100T To set the days of week I want to recycle, which direction do the levers (in or out)?

A:

Hello...On the 255T system please push "IN" the days that you would like the system to regenerate.  Also, you can go to our website www.ilovemywater.com and go to product and services and then highlight manuals to print off the Series 3000 manual if you like.  Please call us if you have any questions.  317-272-3000. 

Q:

Water softener displays zero flow and salt level hasn't reduced; notice film on dishes in washer.

A:

Hi

If the display is showing zero flow that just tells you no one is using water at that time. If you would like to bring a hot and cold sample into one of our store we would be happy to test the water and see if the softener is working correctly or not. Or you are welcome to call our service department and schedule a service call. Please let us know if we can help

Q:

I have a model 255ED100TB water softener. Our water seems to be too soft. Can I change the "softness" of the water?

A:

Hi

Soft water should leave your skin silky feeling. There really is no degree of softness either the water is soft or it is not. If you have a by-pass valve you can turn the by-pass a little to bleed in some hard water but you will get some staining from the hard water that you are allowing in. Please let us know if we can help

Q:

I have a 255/460i softner system, can you give me the typical settings for hardness, capacity and salt control? I have Indianpolis Water. Thanks, Steve Greer

A:

 

Hello, 

The settings vary according to the softener size and your water supply.  The most common size contains one cubic foot of resin, so the settings based on Plainfield city water are: 24 hardness, 24 capacity and 8 pounds of salt.  Please call 317-272-3000 to confirm the size of the system or if you have any other questions.  Thanks for your inquiry and have a nice day.

Q:

I have a WCCED100TB and want to know how to reset it. Thanks for your time.

A:

 

Hello,  

The manual for your softener can be found on our website here:

http://ilovemywater.com/uploads/manuals/manual183.pdf

 Please call the Service Department at 317-272-3000 for further assistance.

Thanks for your inquiry and have a nice day.

Q:

Hello I have a Aqua System model 255ed100tb that is flashing 2 and not regenerating any suggestions!!

A:

Hi

It sounds like the power has been off to the system. Just reset the time of day and you should be all set. You are welcome to stop by the Fishers store and we can walk you thru how to check the programming to be sure it is all set right. Please let us know if we can help

Q:

I have an AquaSystems 5600 150D and I am not getting enough soft water. How do I adjust it so it sycles more often?

A:

Hi

To set your softener to cycle more often there is a wheel on the right side of the timer with a bunch of numbers on it. There is a white dot on the outside of the biggest wheel what number the white dot is lined up with thats how many gallons you get between cycles to cycle more move the white down to a lower number and that will reset how many gallons you get between cycles. You will need to hold down on the outside wheel and lift up the clear  wheel to move the white dot. I would just reset it about 50 gallons at a time to see if that will keep you in soft water. Please let us know if we can help

Q:

I have a Aque system from 13 years ago. The control head is now leaking during regeneration. I am not even sure the resin is still doing its job. Should this softner be brought in from top to bottom . Do you rebuild these?

A:

Hi

If you have a WCC softener you can bring the valve in and we will replace it with a rebuilt valve for $150.00. The rebuilt valve has a 1 year warranty. If you are on city water the resin will last around 12 to 15 years before it needs to be replaced. You can bring in a sample of water from a bathroom hot and cold to be tested to see if you are getting soft water. Please let us know if we can help

Q:

We have a well. What is the best system to really work thru the harshness of well water both for drinking and laundry etc. Thanks Cyndi

A:

Hello, 

A water softener will remove hardness minerals and fair amount of iron from all of the household water.  Sometimes an iron filter is required for extreme iron and/or sulfur odor in well water.  A reverse osmosis system will purify water for drinking, cooking and icemakers.  I have attached price and data sheets for some of our systems and would suggest we test the well water before recommending a specific treatment package.  We can test the water in our store or in your home, whichever you prefer.  Please e-mail or call for more information. 

Thanks for your inquiry and have a great day!

Q:

I have a GEN1 ( built in 2002) softner system - but can't find the owners manaual-I looked on your website but can't find one there either. Can you point me in the rigth direction--PLEASE---Thanks

A:

Hi

You can get a copy of the owners manual for your SC softener from our website it is the Regular SC Manual. Please let us know if we can help

Q:

what is the setting I should be using on the Aqua softener Premium I have for the town of Fishers...!

A:

Hi

On a demand system it should be set at 25 to 27 grains hard. If you have a timer system it depends on how many people are in your home. Please let us know if we can help.

Q:

Leaving for Vacaton for 2 months - can I reprogram the softener so it does not recircirulate so often to save water and electric for a couple of months.

A:

Hi

You can just unplug the softener while you are gone or by-pass the softener which ever you prefer. If you unplug the softener you will need to re set the time of day when you plug it back in. Please let us know if we can help.

Q:

My softener is a little less than 18 years old, and it does not soften the warter like it used to. Is this a indication that it need to be replaced?

A:

Hi Brett

If you are on city water the resin will last about 15 years or so. If you are on a well it depends on how much iron is the the water but 18 years is really pretty good life for a softener. Without seeing the softener I would guess it is time to be replaced. Please let us know if we can help.

Q:

How much would it cost to have someone come look at ours. We bought the house with an aqua systems water softener and we have no manual. we don't know how to use it or if it works. Our dishes seem gross after they run through the dishwasher. Not sure what to do. 5600D150TB

A:

Hello,

Please see the attached manual and call our service department at 317-272-3000 for further assistance.  A service call is $82.50 plus parts or you may bring water to one of our stores for free testing.  The Greenwood store is located at 905 N SR 135 and can be reached at 889-6829.

Thanks for your inquiry and have a great day.

Q:

I need a water softener, i think i need about a 40,000grain. I have a 4 bedroom 2.5 bathroom 2 story home. i need one to handle a 4-5 person home. my garage is plumbed for a water softener and its in the open. I would like a price for the equipment and a price for installation. Thanks

A:

 

Hello,

Please see the attached information/price sheets and call 800-447-5582, 317-594-0644 or visit a store for more information.  The Fishers location is at 11345 Allisonville Rd, just south of 116th St on the east side between Auto Zone and Car X.  The December specials are $100.00 off Worry Free packages, $200.00 off all SmartChoice softeners and $499 cash/carry for the Series 3000 timer model.  Pre-plumb installation is free for Worry Free and SmartChoice purchases and $150.00 for Series 3000.  Twelve months with zero interest financing is also offered.

Thanks for your inquiry.

Q:

I own a AQUA System Model # SC100TB. Regeneration regeneration can be set up by number of days before regeneration,or by gallons used. Is there any advantage when unit is set to regenerate by gallons used,or which set up is recommend? Thank you

A:

Hello,

If you set it up to regenerate by gallons that is the most efficient use of your water and salt and is the recommendation by Aqua Systems.  We have the override programmed by the factory to regenerate automatically every 14 days if it doesn't regenerate on its own before then.  If you want to go gallons only no matter what then you can turn the day override to the off position.  We normally leave it on the 14 days if you would happen to be on well water because of iron content.  Again, feel free to give us a call with any questions.  Thank you for your inquiry.  1-800-447-5582 or 317-272-3000. 

Q:

I have a AQUA Systems Model # SC100TB How do I regenerate my unit by gallons used rather then buy days? Thank you

A:

Hello,

Your SC100TB should automatically be regenerating by gallons used, unless you have a certain day override on the programming.  Please call your nearest location or 1-800-447-5582 to direct you further in checking out the programming if necessary.  Thank you for your inquiry.

 

Q:

I have a SmartChoice Gen II softener and it indicates there are only 285 gallons remaining, but next regen is in 8 days. Should I do a manual regen and then change the time between regens to a smaller number of days?

A:

Hello,

The water softener you have automatically calculates your reserve based on your water consumption.  It calculates water used over a 63 day period and adjusts accordingly.  The 8 day remaining is based on your average, however if it needs to regenerate sooner it will do so automatically.  Please call our service department with any other questions 317-272-3000.  Thank you.

 

Q:

is there a way to winterize my softener (in the garage) and RO unit when my house will be vacant. Heat will be turned to 65 in the house, but just in case the power goes off I would like to have it winterized?

A:

The reverse osmosis feed should be shut off and the tank completely drained.  The water softener should be purged of water by disconnecting the brine line and placing the unit in “draw” for 20 minutes.  Please call our service department at 272-3000 for further assistance.  Thanks for your inquiry and have a great day.

Q:

Husband adding salt to daughters rental home, aqua water system has about 1 foot of water in tank with salt. Is this normal. System is about 8 yers old we think.

A:

 

The water level is normal in the salt tank.  It is typically 6 to 10 inches above the salt grid.  Please call 317-272-3000 if you have any other questions. 

Thanks for your inquiry!

Q:

Hi. We had an Aqua System softener installed in our new home in the fall of 2001. The softener is a WCC 100 T model. Our water source is a private well. On the morning of November 14, the last bathroom in the plumbing line had black particles in the cold water of the sink, tub and stool--the hot water was speckless (none of the other bathrooms had this problem and neither did the kitchen). This bathroom was the first use of water in the household that morning. I called the plumber who did our original plumbing and he said he would suspect the water softener. Since the original plumber does not do service work, I contacted a residential plumber who came out and said that he thinks it is the resin media from the softener. After a few days, the black particles dissappeared. The plumber advised me today that he can not get replacement parts for my softener and suggested getting a new softener. Do you have anyone in my area that does service work on our model of softener and are there replacement parts available for this unit.

A:

Hello, Thank you for contacting us.  The answer to your questions is yes we do carry replacement parts for the water softener.  Please contact our local Fort Wyane office for help.  Our number is 260-483-3963.

Sincerely,

Steven Crane

Q:

I have a Smart Choice softener and will be on vacation for 10 days. I am thinking of shuting off main water supply to house. Should I set the softener in by-pass position and unplug? If so, what needs to be done when I return such as re-setting timer and what about other regen settings?

A:

Hi

With our Smart Choice softener you really will not need to do anything with it. It is a demand system so it will not cycle unless someone is there using water. You can still shut off the main water supply it wont hurt the softener. Please let us know if we can help

Q:

do you reset softer when it says low salt

A:

Hi

You can press any button and the softener will go back to its normal display. Low salt is just a reminder it is getting low on salt. Just add salt pretty soon and you will be all set. If you do not add salt the next time the softener cycles it will remind you it is low again. Please let us know if we can help.

Q:

We have been getting discolored water (light brown) in our toilets, faucets and showers on and off for a couple of months. No water main flushing has occurred in our area. I noticed recently that seems to happen after our (AquaSystems)water stfener recycles. Could the sofener be the cause of the brownish water? It clears up after a few flushes or running th faucet, but comes back days later.

A:

Hi

There really is nothing in the softener that would cause discolored water on city water. You may want to check the drain to be sure it is not kinked or restricted. I have seen discolored water if the main water line has a small leak in it somewhere before the softener. A small leak will tend to introduce some dirt into the water supply. You are welcome to bring us a sample of the discolored water to be sure the softener is working. Please let us know if we can help

Q:

We have a SmartChoice softener (sorry, not sure what Gen) and it seems to readjust the softening number we set when we moved into our home (approx 6 mths ago). We've had to reset the softener to the number we prefer twice now and I'm wondering if there could be something on the unit or the level of salt in the tank causing the unit to reset itself? Also, can you explain the scale and hardness of the numbers? For instance, the water at my parent's house is too soft and I feel like I have soap on my hands when I wash them at their house, even if my hands are dry. My wife and I prefer water that is a bit harder, but not so hard that it leaves iron deposits on the toilets every three days. Thank you for the assistance. Best, David

A:

Hi David

The hardness on Fishers city water should be set at 25 grains hard. The Smart Choice is a demand system so if the hardness is set right it will monitor your water use and cycle when it needs to. As you use water the gallons remaining will go down. When the softener cycles it will reset itself to full gallon capacity again. Please let us know if we can help

Q:

IM INTERESTED IN A NO SALT WATER SOFTENER. AM CURIOUS ABOUT RENTAL COSTS VERSUS PURCHASE COST. LIVE NEAR YOUR AVON STORE, CAN I ASSUME ALL OF AVON'S WATER IS THE SAME? AND SHOULD ONE BE LOOKING TO A SPECIFIC TYPE OF SOFTENER IN AVON?

A:

All of Aqua Systems’ water softeners work with potassium chloride instead of sodium chloride as a “salt-free” softener.  There is no other way to soften your household water without exchanging hardness and sodium/potassium ions.  We offer a salt-free system that will reduce scale build-up without using sodium or potassium, but it will not soften water. Many people ask us about salt-free units because they see the electronic and magnetic “water conditioners” and assume that they soften water, but they do not. 

The most popular treatment is a water softener to treat all of the water inside the home for utility purposes (showers, laundry, dishwasher, etc.) and a reverse osmosis system to purify water for drinking, cooking and ice.  The reverse osmosis removes sodium added by the softener, as well as chlorine, chemicals and other impurities in the water.

We build systems that you can buy, rent or finance and have price points to fit most any budget.  I have attached price sheets for your review and invite you to call 317-272-3000 or visit us in Avon at 7785 E US Hwy 36 for more information.  We are open 8am-6pm Monday through Friday and 8am-2pm on Saturday.  You may also see our pricing and informational videos at www.ilovemywater.com . 

Thanks for your inquiry…we look forward to helping with your water treatment needs.

Q:

Do you sell a water softener that can be installed in an apartment or condo (smaller) and less permanent installation?

A:

Aqua Systems has water softeners that require as little as 12” x 24” of floor space available to purchase, finance or rent. 

Please contact us via phone at 317-594-0644 or e-mail for more information or to arrange a home visit to verify the plumbing arrangement and space.

 Thanks for your inquiry.

Q:

How do I know if I have the meter set for the correct salt dosage? It says on the back cover plate that it should be set at 12 but is that the same for everywhere? Doesn't it depend on the hardness of the water? I live in Fishers.

A:

The salt setting is determined by the size of your water softener and 12 is correct for your WCCT150 model.  The days of regeneration are determined by the water hardness and number of people in your home.  Please call our service department at 317-272-3000 for further assistance with this setting.  Thanks for your inquiry.

Q:

How do we contact someone after hours when there is a problems?????????? Our system is making a hissing loud obnoxious noise. Do we let it keep going until hours in the morning??????

A:

Hi

It sounds like your softener may have been in a regeneration cycle. You may want to check the time to be sure the time of day is set to the correct hour of the day. If the time of day is set right you may want to call our service Department at 317-272-3000 We do have an emergency pager for after hours problems. Please let us know if we can help.

Q:

What is the water hardness level for Perry Township on the south side of Indianapolis?

A:

Hello,

The hardness level for the southside of Indianapolis tests between 18-23 grains.  10 grains is considered top of the hardness scale by the Water Quality Association.  Please feel free to contact the Greenwood store with any questions.  317-889-6829.  Thanks.

Q:

My brine tank is about 1/3 filled with salt, but the water level in the tank is probably past the half-way point. It's never been that high. Is that normal, ok, or a problem? I have a Series SC.

A:

Hi

The salt tank should have about 8 to 12 inches of water in the bottom of the tank depending on what size salt tank that you have. It sounds like yours has too much water in it. It sounds like something is clogged in the valve or the brine valve is sticking open. You are welcome to call our service Department at 1-800-447-5582 if you would like to schedule a service call. Please let us know if we can help

Q:

What options are available for whole house water filtration? We just moved to a new house on a well and the water is unacceptable for color and smell.

A:

Hi

It depends on if the odor is in the hot and cold or just the hot water. We do carry chemical free Iron filters that will take care of Iron and Sulphur. We would really need to test your water so we could recommend treatment equipment. Please let us know if we can help

Q:

How frequently due I need to have my aqua systems water softner serviced? It was installed over 6 years ago and from what I can tell is working well.

A:

Hi

We dont recommend any routine maintenance unless you are having a problem with the softener. There really is nothing that needs to be cleaned. Please let us know if we can help.

Q:

Do you rent your systems? We really need to get a softener but are not able to purchase at this time.

A:

Hi

Yes we do rent softeners. If you would like more information Please give a call at 594-0644. Thank You

Q:

Can you use a salt block with a aqua systems smart choice system?

A:

Block salt should not be used in the SmartChoice water softener.  You may use Aqua Systems cube salt, pellet salt or solar salt (recommended in that order for best results).

Please call 800-447-5582 to locate a store in your area or if you have further questions.

Thanks for your inquiry.

Q:

I recently bought a house and the water goes through the water softener before going through the water heater. Is this correct?

A:

 

Yes, the water softener should feed the water heater.  Please call us at 317-272-3000 or bring in samples for testing if you would like to know more about the system and set up. 

Thanks for your inquiry!

Q:

Can you tell me what the water hardeness level is in Fishers, Indiana (Hamilton County)?

A:

Hi

The hardness of city water is 25 to 27 grains hard. Please let us know if we can help.

Q:

I'm purchasing a house with this water softener installed: Model #WCC100TB I don't see this model listed on your website. I've been asked if I want to rent this unit for $15.95 a month. Can you shed some light on this? Thank you.

A:

Hello,

The WCCT100 is also known as our series 9000 water softener.  A manual is available on our website under products and services.  The unit is a time clock model which regenerates based on day of the week.  The monthly rental rate is $15.95 + tax or it can be purchased at a discounted rate based upon the amount of rent paid by the previous owner.  Please e-mail or call with the property address if you would like to know the price for that unit.   

We also have new units available to purchase or rent and offer packages with drinking water systems as well as 12 months same as cash financing. 

Please e-mail or call for more information based on your family size and water needs. 

Thanks for your inquiry and have a nice afternoon!

Q:

I have a model WCC 32 T water softener that is not using salt and seems to have quit working. Is there a reset or manual regen cycle that will restart the system? Thanks

A:

Hi Stephanie,

Your control valve sounds like it is failing.  It may just be a timer motor problem, but more than likely you may need to replace it with a rebuilt valve.  We do carry the rebuilts at our Fishers location 11345 Allisonville Road.  You would need to bring in the old valve to do an exchange.  Please call if you have questions so we can help you remove the valve via phone.  If you prefer a service call, please call us at 594-0644 to schedule.  One last thing you could try is turning the middle knob to backwash and see if it finishes it cycles on its' own, however if it does work you would have to do this every few days to keep in soft water assuming everything else is working correctly.  Thank you.

Q:

I have a series 9000 system that is set on a 6 day cycle. About how any years will by mineral tank last. Thanks

A:

Hi

Normally on city water the resin will last about 12 to 15 years before it needs to be replaced. Chlorine in city water will attack the resin. Please let us know if we can help

Q:

My power went off last week ant the battery was low. My softener now recycles everynight. The time of day and time to recycle looks right. ??? How can I fix this?

A:

Hello

You may need to reset the hardness. Some softeners do have a regeneration over ride you may need to reset the over ride also. Please let us know if we can help.

Q:

Is the added salt to soften the water harmful to humans? I mean does it increase the sodium to an unhealthy level?

A:

Hi

A softener does add a small amount of sodium to the water. For instance softened water has 214 mg/L of sodium. Plain 2 percent milk has 480 mg.L of sodium. Pepsi Cola has 100 mg/L of sodium. You would have to drink a lot of soft water to get to a unhealthy level. Please let us know if we can help.

Q:

Does the reverse osmosis system replace the bottled water? Also, if I purchased an water softening system do I also need an reverse osmosis system to obtain the equivalent of bottled water?

A:

Hi

The R/O does replace bottled water. You would need an R/O with a softener if you would like bottled water quality water. The softener removes the lime and calcium from the water and Iron if you are on a well but a softener does add a small amount of sodium to the water. The R/O will remove about 98% of anything that is in your water for bottled water quality water. Please let us know if we can help.

Q:

Do you have home rental water softener units and if so how much per month to rent per month

A:

Hi

Yes we do rent water softeners. If your home is roughed in for a softener we charge $50.00 set up fee. That includes the 1st months rent and 2 #80 bags of salt. The softeners are $19.95 + tax a month. Please let us know if we can help.

Q:

How do I manually start the system to regenerate. I think my system has a leak and need to run the system

A:

Hi

It depends on what softener you have how you manually cycle it. Some softeners have an extra cycle button and some you have to turn manually into a cycle. If it is one of our softeners you get get a copy of the owners manual from our website and it will walk you thru a manual cycle. Our website is www.ilovemywater.com. Please let us know if we can help.

Q:

If I drink a quart of the softened water, how much sodium will I ingest?

A:

 

 A water softener will add 7.5 mg of sodium per grain of hardness that it removes through ion exchange.  City water in your area is 24 grains per gallon, so one quart of soft water would contain 180 mg of sodium.

 We do not recommend drinking soft water. A reverse osmosis system will remove sodium and other impurities from the water and may be connected to a refrigerator.  Bottled water or a hard water faucet at the kitchen sink are other options.  Potassium chloride can also be used in your softener and is available at our drive through for $24.00 per 40 pound bag.

 Please call 317-889-6829 or visit our store in Greenwood at 905 N State Rd 135 for more information.

 Thanks for your question and have a great day.

Q:

Do you service Hamilton, IN? My mother has a trailer on Hamilton Lake and her water is awful! we use your service in Fort Wayne and are veryhappy with it.

A:

Hello, Thank you for contacting us.  Yes we do service Hamilton Indiana.  Please call our Fort Wayne store at 260-483-3963 for more information on softeners.

Thanks,

Steve Crane

Q:

I have an older Aqua System softener. It has a small tank, sort of squarish. The lid is broken. Can I get a new lid?

A:

 

Hello,

 

Replacement brine tank lids are available for approximately $10.00.  Please call the Avon service department at 317-272-3000 or your nearest Aqua Systems location to arrange pick up of the part.

 Thanks for you inquiry and have a great day.

Q:

Will you please explain how to "reset" my water softener for cycling? We now have 4 adults and 3 children in the house and I don't think the softener is working at the correct setting. The dishes in my new dishwasher are coming out cloudy even though I'm using Cascade plus a rinse agent. What is the recommended cycle setting and how do I change the settings to match? Thanks

A:

Hi

It depends on what type of softener that you have as to how it should be set. If you would like to give us a call at 594-0644 we can walk you thru the set up over the phone once we know what softener that you have and get you back in soft water. Please let us know if we can help.

Q:

the tank that holds the salt got real brown. So we cleaned it all out and replaced it with new salt. My question is how much water goes back in the tank?

A:

The water level should be approximately 6” or 1” above the salt shelf in the bottom of the tank.  Please call the service department at 317-272-3000 if you need assistance.  Thanks for your inquiry!

Q:

Is it normal for the water level to be 8 inches deep in the salt storage bin? I have an Aqua 3000 system that has a 255 control valve. I am also having a problem locating the no. 5 valve to relieve system pressure. My manual says it's at the rear and you use a screwdriver but no can find.--- Marv

A:

Hi

That is about the right amount of water in your salt tank. The No. 5 valve is the third valve from the back under the cam on top. The valves are the brass tips that ride on the cam. Please let us know if we can help.

Q:

I have a Aqua System Series 9000, I hear water running all the time and my basement floor is getting wet, I cannot see a leak but there is water running in the drain all the time and I hear water running in one of the hoses all the time. Thanks for any help you can offer me. Pamela Schell

A:

Hello,

It sounds like there is an issue with the control valve running water to the drain or perhaps being stuck in a cycle.  You may bring the controller to our store at 7785 E US Hwy 36 in Avon 8am-6pm Monday through Friday or 8am-2pm on Saturday or schedule a service appointment to your home.  Please contact the Service Department for more information and pricing.  Aqua Systems also has a trade-in program for your Series 9000 softener if you would like to purchase a new, high-efficiency SmartChoice Generation II softener with a seven year in home service warranty.  Please call 317-272-3000 or stop in for more information about service or purchase options. 

 Thanks for your inquiry and have a great day!

Q:

We have a model#255ed100tb water softner and do not have any operation instructions. We are renting the home and we need to be able to adjust the "salt usage"..... to much salt is being used and is to strong for our skin. Please email the directions to regulate the usage.... Thank You Jack Tubbs

A:

Hello,

You can adjust the amount of regenerations by changing the hardness setting however I would not recommend changing salt settings.  Please go to our website www.ilovemywater.com and go to product and services and go to manuals and then select 255 manuals and you can print it off.  Please let us know if you have any other questions.  I would also make sure you really back off the amount of soap that you are using.  Have a good day.

Q:

Hi! I have a model 5600 econominder. We have a water hardness of 19. I increased the people dial from 5 to 6 people and matched the 6 people to 19 hardness, but in doing so, I also moved the program wheel quite a bit. Will this hurt or self correct or is there something I can look at to make sure that dial is in the appropriate place? Thanks! Bart 574-254-1194

A:

Hello

The best thing to do after you reset the program wheel is to turn it to zero so it will cycle that night at the new settings. Just line up the zero with the white pointer at the top left. Please let us know if we can help

Q:

I recently istalled an aquaSystems. However the softwater runs out before teh softener needs to regenerated by as much as a day or two. Can i adjust when the softenter regenerates?

A:

 

Hello,

The softener can be set according to grains/gallons or days, depending on the model you have, to ensure you do not run out of soft water.  You may find a manual at www.ilovemywater.com under products/services or call our service department at 800-447-5582 for assistance by phone.

 Thanks for your inquiry!

 

Q:

I have a model # 255ED 100TB. I see the clock setting for the time of day (it only registers in hours)but can't find the timer to set the time of day I want to regenerate. I do not see a manual for my model #. Thanks

A:

 

The system is designed to regenerate at 2 am if the clock is set to the current time of day.  Please see the attached manual and call the service department at 800-447-5582 for assistance by phone or to schedule a service call.

 

Thanks for your inquiry!

Q:

we just moved into a house wih an aqua system watr softner, the water tank stays full and salt is disolving quickly

A:

 

The injectors in the valve may be clogged or it may not be completing all cycles.  You may find a manual for trouble-shooting at www.ilovemywater.com under products and services or call our service department at 800-447-5582 for assistance by phone or to schedule a service call.

 

Thanks for your inquiry!

Q:

i have purchased a home that has what looks like a smart choice softner (by looking at the controlls). The ony problem being that there is no salt tank just a cylinder that the controller is mounted on top of. do you know where i could get a manual? the unit is less than a year old so i am hopefull that i can at leat get manuals for it. any help you may have would be great.Thanks

A:

Hi

You can get a copy of the manual from our website www.ilovemywater.com under products and services. If there is no salt tank it could be a carbon filter or iron filter. Please let us know if we can help.

Q:

HI, I have a Aqua model WCC52T softener that works fine but leaks around the valve / meter head. Is there a rebuild kit or o ring kit to repair this unit? Please advise. Thanks.>Randy

A:

Hi Randy

We have a store in Columbus. You are welcome to contact them and they can help. Their # is 614-265-9000. Please let us know if we can help.

Q:

How do I know the grain count I need for a water softener

A:

Hi

We can size the softener by the number of people or the size of your home. Our 1 cubic foot softener will service 1 to 4 or 5 people on city water and a 2 to 21/2 bath home. The 1.5 cubic foot softener will service 5 to 8 people and a 3 bath home. Please let us know if we can help.

Q:

ARE THERE WARRANTYS FOR SYSTEMS we have one we purchased 2004

A:

Hi

Our best system in 2004 had a five year part and labor warranty on parts and service. We do carry one that has a 1 year labor and 3 year part warranty. Our best system also has a valve replacement for $150.00 also so it depends on what system you have from us. Please let us know if we can help.

Q:

We have a series 9000 water softner system in a home we recently moved into. The system was installed in 1999. In the last couple of weeks we have noticed our water, esecially the hot water, has a foul smell. Is this an indication that there is a problem with our system?

A:

Hi

If the odor is in the hot water only it may be the anode rod in the hot water heater reacting to soft water. It can be removed or replaced with a soft water anode rod. If the water still feels soft it is probably the anode rod. Please let us know if we can help.

Q:

I am currently building a new home in Avon. I am looking into water softeners and am wondering what type and size I will need. We are a typical 4 person family. What will a system from Aqua Systems cost me.

A:

Hi

For a four person home I would suggest one of our one cubic foot softeners. It will service 1 to 4 people and a 2 to 2 1/2 bath home on city water. We have softeners that start around $499.00 + tax to cash and carry and our best system is $1199.00 + tax installed if your home is roughed in for a softener. You are welcome to stop by one of our stores to take a look at the softeners we offer.  Please let us know if wee can help

Q:

can the factory set regeneration time be changed

A:

Hi

It depends on what model of softener that you have. If it has a digital read out you can change the regen time by getting into the programming and changing the regen time. If it is an older model you have to fool the timer to change the regen time. For instance if you would like it to cycle at midnight just set the correct time of day 2 hours ahead of the real time. If you have any questions Please give us a call and we can walk you thru it over the phone. Please let us know if we can help.

Q:

i came home from vacation and my softner is blank with no time plug works nd the unit is only 4 months old?? HELP

A:

Hi

If you could let us know what area you are in we can get you in touch with dealer nearest to you. Please let us know if we can help.

Q:

I need to replace the salt tank on my old Aqua Systems water softner (installed in 1996). It measures 19" diameter and is 32" height. It looks very easy to replace so I will do this myself ... I just want to buy the tank and install myself. What is the cost?

A:

Mr. Devreese,

Aqua Systems has 18x33 brine tanks in black or white for $108.54 plus tax.  They are in stock at our Avon location and can be ordered for other locations.  Please call the service department at 272-3000 or the Greenwood store at 889-6829 if you would like more information.  Thanks for your inquiry and have a nice day.

Q:

We are moving in to a rental home next month. Our existing home had soft water. Can we rent a softener ??? for a year ??

A:

Hi

We do rent softeners by the year. You can call our avon office at 317-272-3000 for more information. Thank you for your interest in Aqua Systems.

Q:

I just moved into a home with a watersoftner and I don't know what to do with it. How to set it or anything. it is a watco model 1P30M. Help!

A:

Hi

I would suggest stopping by one of our stores and we can walk you thru how to set the softener and answer any questions you may have about the softener. Please let us know if we can help.

Q:

I want to have know what water softener is suitable for my family. There are five people in my 4 badroom house. And if you have same system for rent what will be the fee per month? Thanks.

A:

Hello,

We have several different models to choose of water softeners both by purchase, rent with option to buy, and straight rental.  We would need to know if the home is pre-plumbed (set-up) specifically for the water softener.  If it is not then we need to take a look at the plumbing situation to quote what the installation would be on rental or purchase.  Please feel free to give the Greenwood store a call or e-mail me back to set-up a time to give a free estimate of the water softener and all the options.  Thank you very much.  The phone is 317-889-6829.

 

Q:

i have well water with alot of rust what type of watersoftner would i need?

A:

 

Hello,

 

Well water should be tested for iron and hardness content to properly recommend equipment.  Please e-mail or call us to have a representative test water at your home or bring a sample to one of our stores for testing.  The location nearest you is 11345 Allisonville Rd in Fishers; the phone number is 317-594-0644.

 

Thanks for your inquiry and have a nice day.

Q:

Hello. I have a WCC 100 T. We have a large amount of iron in our water even after using the rust removing pellets. If I push all of the metal spokes in on the "skipper wheel" (not the main control wheel, but the one farthest to the right), will that increase the number of cycles per day and give us less iron in our water?

A:

Hi

On a WCC if you push all of the pins in it will not cycle at all. If you push all of the out away from the center it will cycle every day. The softener will only cycle once every 24 hours. You can push all of the oins out to see if that will help with your iron. It depends on how old your softener is and how much iron is in the water how long the resin will last. Please let us know if we can help.

Q:

I have an Aqua Systems softener that has been in my home approximately 15 years. Two years ago I had the control head rebuilt and the technician told me the resin tanks seldom need replacing. I do not get soft water for near the length of time I used to between recharges even though the number of people in the household has shrunk from 5 to 2. I recently saw an episode on one of the tv home improvement shows about replacing the resin in the tank, is this possible in your softeners? If so, where can I purchase the resin beads? Thank you

A:

Hi Paul

Normally resin on city water will last about 12 to 20 years. Chlorine will break the resin down and you will lose capacity. We have bed exchanges at any of our locations. The cost of the bed replacements depends on what size softener that you have. you are welcome to call any of our stores to get an exact cost of replacement for the size softener that you have. Please let us know if we can help.

Q:

I have an aqua systems 5600d100tb water softener and the injecter drain flow hose comes up from the basement to the drain in the laundry room on the first floor. I hear a constant drip from this drain hose at the drain pipe in the laundur room. Not associated with the softener doing a cycle. Any idea what the cause of this could be. Thanks, John

A:

Hi John

If the drip is coming from the softener it normally means the seals and spacers need to be replaced. On city water chlorine will swell up the rubber seals and water will slowly leak past. Please let us know if we can help

Q:

On my softner when I go through the settings their are 2 numbers back to back that you can adjust. I think one is the salt to be used and the other the harness setting. Which one normally comes first? If you set the hardness number up will you have softer water or harder water? I can also be reached at 317-431-0885 thanks dan Indiana restoration Noblesville

A:

Hi Dan

The inside number is the number of people in your home. If you line up the number of people with your hardness it will automatically set the gallons for you. The higher you set the hardness the more often the softener will cycle. If you have any questions Please give me a call. Thanks Dan

Q:

Our water is brown with a gritty substance that settles in the bottom of the toilets and comes out of the faucets. it has salt in it, morton system saver II and morton rust remover salt. I pressed the regeneration button to do an immediate regen and now it says it's in the brine cycle. It flashes the amount of time left and then flashes 'dn'. It is doing this over and over again while in this cycle.

A:

Hi

The brown gritty substance may be resin coming from the softener. If it is clogging your faucets pretty quick I would guess it is resin. If you are able to by-pass the softener and flush the lines it should clear up. If it does it is resin. The valve on the softener may be clogged with resin thats why it is mal-functioning. If it sand or silt you can add a pre-filter and that should catch anything solid but it does sound like resin. Please let us know if we can help.

Q:

We just got back from a 3 week vacation and the water is orange. We did not shut the system off. But shld I do?

A:

Hi

Anytime you are away from home on well water when you return you should put the softener thru a manual cycle. It will normally run dirty for a while from just sitting and no water passing thru the system. Even if you shut the system off it will still run dirty from just sitting. Please let us know if we can help

Q:

i have a Aqua system model 560071007B or last is 13; hard to see tag is on the back. SS # 071007135119 when it was installed I did not get a book or information on how to take proper care of it. I dont even knw what or the proper way to set the time when my rural power goes off, could you please send me a owners manual on this system.? also It has not been working properly since power was off last week. It seems to not be purging or going thru its functions my water is leaving red(iron) in the toilet. I do use red out salt from Aqua systems and it did not do this before.

A:

Hello

You can get a copy of the owners manual from our website www.ilovemywater.com under products and services. Please let us know if we can help.

Q:

Residential rental available? If so, would removal of old system from Aqua System (purchased 10/1998 - Series 255 Valve / 440i Control) that has stopped working.

A:

Hi

We do have a rental softener program. As long as 1 guy can remove your old softener we do not charge to remove it. You are welcome to call any of our stores for rental information. Please let us know if we can help.

Q:

i am looking to purchase a water softner, but i have no space for one inside the house. i was wondering if the softner is installed in the garage is there a chance of it freezing? my garage is not insulated and gets very cold in the winter.

A:

Hello, 

A softener and plumbing can freeze if your garage gets below 32 degrees.  There may be other options for the installation and we will be happy to set up a time for a free estimate.  Please e-mail or call 317-272-3000 for more information or to schedule an appointment.

 Thanks for your inquiry and have a nice evening.

Q:

I bought a Series 9000 Water Treatment System from the Greenwood office in 1997. All of a sudden the motor in the Control valve drive assembly just started spinning. I have unplugged it for now. How do i trouble shoot this ? How can you tell if the problem is in the drive assembly >? What are my options ? Bill Reinhard

A:

Hi Bill

If it is our 9000 series softener you can bring the valve into one of our stores and it is $150.00 to swap the entire valve. If it was installed in 1997 the valve probably needs to be rebuilt. Please let us know if we can help.

Q:

i have a series 9000 system and the brine tank recently overfilled to the drain line? will a lack of salt in the tank cause this? if not what is the most likely culprit?

A:

Hi

If the brine tank is overflowing either something in the valve is clogged up or the brine valve is sticking open. A lack of salt will not cause the brine tank to overflow. Please let us know if we can help

Q:

How do I determine which water softner system will fit the needs of my house? Is there a chart or other tool to reference? For example, we have a 3,200 sf house, 3 1/2 baths, 4 persons in household. Thanks!

A:

Hi

A one cubic foot softener will service 1 to 4 people on city water and a 2 to 21/2 bath home. A 1,5 cubic foot system will service 5 to 9 people and a 3 to 3/12 bath home. I hope this helps. Please let us know if we can help

Q:

hi i am interested in the 9100 series. Does it use salt and how much do you think approximately it would take for a 2 bathroom house with dishwasher and 3 ppl?

A:

All softeners use sodium chloride (salt) or potassium chloride to exchange hardness minerals in order to produce soft water.  Salt-free systems are "water conditioners" and do not provide soft water; they may help prevent scale in pipes but I have not seen any conclusive studies on the magnet or electronic type devices.

The Series 9100 has two water softener tanks that alternate in service to provide soft water continuously without interruption.  A one cubic foot size system is recommended for your household size.  We offer free basic installation, a five year parts and labor warranty and 160 pounds of salt with purchase.  One year same as cash financing and rental options are available.

Aqua Systems also has SmartChoice high-efficiency systems, water filtration, purification and bottled water.

Please e-mail, call or visit a store for more information.

Thanks for your inquiry.

Q:

I have a client that is building a medical/dental office building. He has questioned using a water softening system in favor of a Freiji system. Do you have any information that you can send me that discusses water softeners versus water conditioners? I would like to have an information for the client to review and make an informed decision.

A:

Aqua Systems' home page at www.ilovemywater.com has information about electronic and magnetic devices vs. water softeners under "The Latest" tab.  The main question is "Does your client want soft water?" If so, an ion exchange water softener would provide perfectly soft water (with zero grains of hardness).  If not, you may want to further research "scale reducing" devices and determine if any independent studies on the devices prove to meet your clients needs.

Aqua Systems offers commercial and residential sized water softeners, filters and reverse osmosis purifiers as well as de-ionization exchange tanks and systems to suit various water treatment needs.

Please e-mail, call or visit a location near you for more information or to schedule a consultation at your building site.

Thanks for your inquiry and have a nice day.

Q:

I have model #WS1D200TB serial no.#03160949208 I figured out how to reset everything on it but I don't know where to set it for hardness and how often to have it run. My water has an extremely high iron content (well water). Thank you

A:

The hardness wheel is in the center of the dial numbered 10 to 100.  It should be set to your water's total compensated hardness number and aligned with the people wheel according to your household.  Any water treatment dealer can test your water for total hardness.  The unit will regenerate based on your water usage once set up properly.

You may reach our service department for the greater Indianapolis area at 317-272-3000 or Partner Services at 800-272-5511 if you would like to locate a dealer in your area.  Thanks for your inquiry!

Q:

how old is your aqua systems unit a13310 sorry but thats the only number i could find on it any information on this model would be helpful

A:

Hi

Sorry I cant tell what softener you have with just the serial#. If you would like to give us your address we may be able to look it up if its in our computer. Please let us know if we can help.

Q:

how many cycle is water sofner model# w1t75stdnj ser#08027145693 go thur. my is doing 5 or6

A:

Hi

The WSI is a 5 cycle valve. Please let us know if we can help

Q:

I currently have an Aqua system and have recently experienced reduced water pressure in the home; when I by pass the unit my water pressure stays constant. Is it time to change out the system? Also, I looked at Keneticos Mach system with the twin tanks; how does your twin tank system match up? Will it take the chlorine out of the water?

A:

Hi

If your water pressure is decreased thru the softener it sounds like the resin needs to be replaced. Normally about 10 to 15 years the resin will need to be replaced if you are on city water the chlorine will deteriorate the resin and it will need to be replaced. We do carry softeners that will remove the chlorine from your water if chlorine is a concern. The resin can be replaced without replacing the entire system at a much lower price. Please let us know if we can help

Q:

Does using a water softner leave salt in the water?

A:

Hello,

Using a water softener on your water adds sodium to the water not salt.  Salt is sodium chloride what is left in the water is a small amount of sodium.  If you are on a restricted sodium diet, then you should look to install a reverse osomosis system to purify your water or bottled water.  Please let us know if you have any other questions.  Thank you and have a good day.

Q:

I have an Aqua Systems softener on a well and constantly fight the iron/sulfur issues. It seems my best action so far is to chlorine shock my entire water system which results in 4-6 months of improved conditions before I need to do it again. I want to consider adding an RO system for drinking water and ice making but I'm concerned that the bacteria will populate the RO membrane and fixture making it just another problem area to "shock". I'm also concerned about appropriate pressure for proper RO membrane function. Any suggestions?

A:

Hi, Bryan -

We can certainly address the water issues you've outlined above.  If you're tired of chlorinating your well, and are seeking a permanent solution, take a look at our "Eradicator"  chemical free iron and sulfur filter:  http://ilovemywater.com/Res-SmartChoice.aspx
This system is very effective at eliminating iron and sulfur smell from your water.

Regarding your questions about reverse osmosis:  If your well water is free of harmful bacteria such as coliform and e. coli,  a reverse osmosis system should perform fine on a well with average pressure (40-60 psi...)

Here is a link to the owners manual for our "Pure Choice" reverse osmosis system:  http://ilovemywater.com/uploads/manuals/manual137.pdf

Note that the manual states the following:  "Do not use with water that is microbiologically unsafe or of unknown quality, without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts."

Please look over the information, and feel free to call me if you would like to discuss our products, or if you would like to schedule a time for me to come out and test your raw water.

Thank you,
Todd Buckley

Q:

My Gen II water softner is located in my unheated garage. Please advise if the Gen II control head and the top of the water softner tank should have electrical tape and be insulated. The garage is 30 deg. F when the outside temperature is 15 deg. F. I don't want to take a chance. Any advice would be helpful Thanks, Don

A:

Hi Don

it would not hurt to insulate the softener just to be safe. Or I have seen a heat lamp by the softener just to be sure it wont freeze. I'm not sure I would use heat tape on the softener itself. Please let us know if we can help.

Q:

I recently had my plumber install one of your WS1 water softeners. Where is the SERIAL NUMBER located on the softener so I can complete my Limited Warranty paperwork ?

A:

Hi

If you take the front cover off of your softener the serial # is under the small instruction manual under the front cover. Please let us know if we can help.

Q:

Do you guys sell a POE system using KDF?

A:

We do sell systems which are point of entry as well as include KDF media. I am not certain of your application or what you would like to do with it, however, we do have systems which incorporate KDF.

 

Pat

Q:

I have one of your WS1 150TB softeners in my home. 15 grains of hardness is currently programmed into the unit. QUESTION: If I change the grains of hardness from 15 to 30, will I get softer water coming out of the tap ? Thanks, Gary

A:

That depends on what the hardness of the feed water is. The grains of hardness programmed should equal the total compensated hardness of your incoming water so the unit can provide soft water accordingly.  Increasing the programmed grains above what is actually coming in to the unit will make the water any softer (if all is working properly).  Water is either perfectly soft with zero grains of hardness or contains some hardness.  Please contact your local dealer for more information or our dealer services department at 800-272-5511 to locate a store in your area.  Thanks for your inquiry.

Q:

we have aquasystems series 9000, since ~2002. Only the hot water was connected, so the cold water is not softened. We have scale build up and would like to improve this situation. Is there a better aquasystems product available than series 9000, and can we have cold water (all water) put thru the new system or the current system if none is better?

A:

Hi

With just the hot water being softened you will still have build up from the cold water. We would need to stop by your home to take a look at the plumbing to see if it is possible and what would be involed to get hot and cold water soft. Most people are not happy with just the hot being on soft water. Please let us know if we can help.

Q:

For 20+ years I have used culligan solar salt in my culligan softener, which I just replaced with an aqua systems smart choice water softener. I was advised to gt duracube salt for this new softener. However, it is less convenient and more expensive than culligan salt. Can I use the culligan solar in my new aquasystems softener?

A:

Hello,

Yes you can use solar salt instead of the Dura Cube however it is not nearly as clean.  Solar salt will soften the water and the softener will work however the salt does have quite a bit of dirt left in it.  Dura Cube is 99% pure salt with no dirt in it.  If you use the solar salt you will need to clean out your brine tank once a year due to the debris left by the salt.  If you use the Dura Cube you will not need to clean it out.  With the softener you purchased it is a very efficient system and you should not add salt as nearly as much as you did before.  In saying that it may be worth the extra $10-$15 a year to use the Dura Cube.  This is only a suggestion and we thank you for your business.

Q:

Hi my name is, Brandon, and I am renting a house in central Indiana and my daughter has eczema and I know that chlorine is hard on normal skin so it will be worse for her. So I was wondering if you had a bath water faucet filter or could possibly tell me someone who may have it close because I am not one who likes to order things online. I am not having any luck thus far so if you could be of some help it would be greatly appreciated. Thank you for your time. Brandon

A:

Hi Brandon

I'm sorry but we do not carry filters for shower heads or faucets. We do carry a softener with carbon in the top tank to remove chlorine if that interests you at all. Shower filters can normally be found at Wal-mart or Lowes to remove chlorine. Please let us know if we can help.

Q:

Please show me a picture of a SC100STD water softener

A:

Hi Steve

If you go to our website www.ilovemywater.com and click on products and services choose water softeners and you can see all of the softeners that we carry. Please let us know if we can help

Q:

I got my water softener up and running last spring. It had a salt bridge and I had to break that down and take out all the salt. It has been working just fine all summer (using the salt, and the water spots went away on our dishes, etc...). About two weeks ago the water started to taste funny...like it might have had a little more iron in it. Then, just last week it started tasting like someone had dumped a cup of salt in every glass that we tried from the tap. I am assuming that there is something wrong with the softener. I cant find much online doing research. Is there something I can do to figure out what is wrong, or something to check to fix this salty taste? For now I have the softener on bypass. (its a kenmore softener)

A:

Hi

Normally if the water is salty the drain may be restricted or kinked. If the drain seems to be O.K. there is an internal problem with the softener valve itself not allowing it to backwash all of the sodium out. If it is the valve you may want to consider replacing the softener. It is pretty expensive to have a Sears valve rebuilt. Please let us know if we can help.

Q:

I have an older Aqua Systems softener. It has the black timer head that has been replaced a number of times throughout the years. I noticed that my water pressure was low the last few weeks then yesterday my water turn brown and had the resin pellets coming through my lines. I turn the bi-pass lever on to stop it and flushed out my lines. Can the resin tank go bad or does it need to be replaced after many years of use? Or have i done something wrong? Thanks! Mike

A:

Hi Mike

If you are on city water the resin will last somewhere around 15 years or so depending on the chlorine content of your water. If you are on a well it depends on your water conditions how long the resin will last. The resin tank can be replaced but it depends on how your valve is operating if it would be worth putting much money into your old softener.It also depends on what size softener that you have as to the replacement cost. Please let us know if we can help.

Q:

if my softener dial is on service how do i reset to work correctly

A:

Hi Mike

If your softener is in the service position that means it is in service and should be giving you soft water. It should be in service all the time unless it is in a regeneration cycle. Please let us know if we can help

Q:

How do I tell if the Model 5000 I have is set properly? I cannot tell from your instalation and start up procedure how to adjust the people and gallons settings. It does not appear to me that you can set each individually. When I raise the people dial the program wheel turned also. I had to lift the people wheel while holding the program wheel in place. Is there a reference chart that show factory setting recommended? Also how long is the resin tank good for ours is probably 10 years old.d

A:

The gallon wheel needs to be held in place while lifting and turning the people wheel.  The capacity is set according to your water hardness and iron content which can be tested in our stores at no charge.  We also offer in-home service for $82.50 plus parts if you prefer. 

The resin life depends on the quality of water the unit is treating and the range is typically ten to twenty years. 

You may find an owners’ manual at www.ilovemywater.com under the “Products” tab.

Please e-mail or call 800-447-5582 for further assistance.

Thanks for your inquiry and have a nice day.

Q:

Our water has alot of sand and is brown in color we have an aqua systems softener and it does not seem to be doing the job correctly. What can we do to solve this problem?

A:

 The sand and discolored water may be more than a water softener alone can take care of or the softener may need serviced.  A sediment or screen filter may be used for the sand or perhaps your well pump can be raised to avoid drawing it into the system.  The discoloration may be from the sediment, iron or tannins in the water.  We would like to test the well water before it goes through the softener and hot and cold water after the softener to better evaluate the your water.  Please e-mail or call us for someone to come to your home or for more information on collecting samples for us to test in our store.  We look forward to helping resolve your problem water issues.  Thanks for your inquiry and have a nice day.

Q:

We noticed low water pressure. As an experiment, we bypassed the water softener, which brought the water pressure back to normal. We tried regenerating twice, but when the softener is reconnected, the pressure drops. What is the problem, and how can I solve it?

A:

Hi

If you are having pressure problems thru the softener normally that means the resin has gone bad and is restricting the flow thru the bed. You would either need to replace the resin tank or replace the softener. Please let us know if we can help.

Q:

I do not know when to refill salt and to what level. I have a 9000 series water treatment system from aqua systems and inherited it as a new homeowner. Thanks for your help

A:

Hi

A good guide to go by is if you can see water above the salt it is good time to add salt. You can fill the tank all the up if you would like just let it get low between fill ups to be sure the salt doesnt get hard. Our salt is pure sodium so it is guaranteed not to get mushy in the tank. Please let us know if we can help.

Q:

Hi...........we are just starting to build a home on Heritage Lake. Our water will have to come from a well which worries us. What do you recommend we do? We'd like to be able to make all the water as good as possible, not just the drinking water.....Thanks...TIm

A:

Hi Tim

We have done a lot of work in that area and some of the water is not that bad but some of the wells in that area are pretty rough water. After your well is drilled and we have access to a water supply we would be happy to stop by and test the water and recommend treatment depending on how your water tests. Please let us know if we can help.

Q:

I have an Aqua Systems Series 9000 System installed in my house from a distributor who is no longer in business. I have had the system for over ten years. It still runs but I don't know if it is doing any good. Should I have the resin replaced. There is also a second tank filled with (carbon or charcoal)? What is the useful life of this system? What are my options for refreshing, or replacing it if it is beyond useful life? You can call me if that is easier than emailing. Cell phone 267-980-5273. Thank you. -- Jim Suyo

A:

Hi Jim

The resin in your softener will normally last about 12 to 20 years depending on your chlorine content. The carbon will last about 3 to 5 years depending on the chlorine content of your water and how many people live in your home. The carbon can just be replaced. Remove the old carbon and refill with new carbon. You can also have your water tested to see if it is still soft and also the chlorine content to see if the carbon is exhausted. Please let us know if we can help

Q:

We bought a house w/ an older Aqua Systems water softener system. The tag on the unit says that is is Model # 155-52-0 w/ Serial # 922181740. The seller did not have an owner's manual for the unit and I did not know if there was one available. We have never had a water softener and I want to make sure that it "recycles" approratiately. We mistakenly let the tank run out of salt - we refilled it half way last night and I am going to pick up more salt today - however, I don't know how the thing "knows" to operate now that it has salt in it again. Thanks.

A:

Hello,

You can obtain a manual from our website www.ilovemywater.com under product and services.  We also recommend our pure grade salt that can be picked up or delivered to our home.  Our nearest store to you is in Fishers.  The phone number is 594-0644.  Please let us know if we can be of any assistance.  Thank you.

Q:

I am moving to Noblesville and am bringing my water softner with me.I have twin tanks made by Purtian and installed by Hawkins water softner company in Elkhart,In. This system cost me about 1800.00 dollars. I am having a plummer install it .Can I get somebody to test the water and program it.

A:

Hello,

Yes you can bring the water into our Fishers store to have it tested.  Since we don't sell Puritian systems if you bring in the manual we should be able to tell you how to progam it.  If you would like us to come out and set up the system it is a $85 charge.  We would also like to recommend our salt.  Please feel free to call our Fishers store at 317-594-0644.  Thank you for your inquiry.

Q:

Hello, We have a model# 155 32 T last night it started running and has never stopped. I can't seem to find an internal shut off we unplugged it but the water continues to run.

A:

Hi

If your softener has a by pass valve on the back you can by pass the softener. If you do not have a by pass you can take the cover off of the top. There is a button in the center that has a screwdriver slot in it push it in with a screwdriver and turn it to service or conditioned water and that will stop it from draining water. You are welcome to call our service department at 317-272-3000 if you would like to set up a service call. Please let us know if we can help.

Q:

Hello, I just purchased a house that has your model 440i water softener installed. The softener was not used for 10 months. This is my first softener. How do I disinfect it properly before use.

A:

Hello

If you are on city water you will not need to do anything just start it up. If you are on well water just add a cup of laundry bleach and put your softener thru a cycle. That will sanitize the system and you should be all set. If we can help Please let us know.

Q:

How do your units compare to Kenetico softeners?Kenetico seems to be good,just very pricy.

A:

Hello and thank you for contacting us.  We have units that opperate very similar to Kenetico.  They are twin tank systems, that are on true demand and do not have any time clocks.  They carry better warranties than Kenetico and are typically half the price.  We would be happy to come out and test your water at no cost and give you a free estimate.  Please call our office at 1-877-640-4109 or email me at scrane@aquasys.biz  Thanks you again for your interest.

Steven Crane, Fort Wayne, Manager

Q:

I have a model 2510D 75STD that was professionaly installed on 11/05 by Kevin's Soft Water in my basement. It worked fine and I regularly added salt. I had the unit reinstalled upstairs in a utility closet in 2007 as my basement was finished. The unit has never cycled regularly since it was moved by my plummer. I had Kevin's soft water out a couple of times but he never could figure out the problem. I brought the head unit out to the service dept in Avon last year and was told the gears were stripped and it was rebuilt (which I paid for). It still only cycles when I do it manualy. The salt level never drops. I now have gold resin beads which are clogging up my aerators in my sinks which my plummer has informed me that my resin tank has a leak and I need a whole new unit (this is not Kevin's soft water). I have never heard anything bad about the Aquasystem units and chose it due to the recommendations I have heard. Is the resin tank under warrantee since it has been in service for less than 5 years? Do I really need to replace a $1.200 unit after only a few years the unit actually performed?

A:

Hi

If you are getting resin in your water lines it is plumbed backwards which would explain why it doesnt cycle on its own or the distributer is bad. It really sounds like it is hooked up backwards since it has not worked since being moved. I would check the plumbing first.

Q:

I would like to know how mmuch it would cost to installing water softner? Will you guys come and give an estimate? My address: 5864 Skyward Lane, IN 46234

A:

Hello

You can call any of our stores to schedule someone to stop by and take a look at the plumbing to see what it would cost to have a softener installed. Please let us know if we can help.

Q:

do you rent a water softener system or do you know a company that rents this system?

A:

Hi

We do rent softeners. If you would like more information about our rental program Please give us a call at 317-272-3000.

Q:

I'm having problems understanding how to set my timer.I have a metered model wc100d. I wanted to just set it to run as needed and set it for 2 people. Do you have a publication with better instructions than the original manual for this? Thanks, Robb

A:

We do not have a different manual for the WCCD. The easiest way to set the system is to align the people wheel with the hardness wheel by grasping the outer clear ring and turning to the proper setting.  In your case, line up the "2" on the people wheel with the "22" on the hardness wheel and that will set the unit and allow for reserve.

Please call your local store at 765-447-3397 if you have any other questions.  We appreciate your business and your inquiry.

Q:

I am thinking about investing in an aqua systems water softener and was wondering what info I should bring to the store to help with what system might be right for me. Thanks, Jason

A:

Your water source, number of people and bathrooms and if your home is pre-plumbed for a water softener are some of the questions we will ask to make sure we recommend the proper equipment for your home.  You may bring a sample of water to one of our stores, call for information or schedule an in-home appointment if you like.  Please call 317-272-3000 if you have any questions.  Thanks for your inquiry.

Q:

We have city water. Does softening water affect the floride in it? Does the Reverse Osmosis system take the floride out of the water?

A:

Hi

A water softener does not affect the Flouride content but a reverse osmosis will remove the flouride. Please let us know if we can help

Q:

I have a water softener from aqua systems...the model is 255 100 ED and the serial number is 990204 11653. I am located in Fishers, Indiana. We are relatively new owners of the house that the water softner was in. Recently, our water hasn't seemed very soft, so we are afraid that something is either wrong with the system or that we have it on the wrong setting. If someone could walk me through what I need to do to get the system back onto the correct setting to get the system to produce softer water again that would be great. Thanks.

A:

Hi

If you would give me a call at 594-0644 I will be happy to walk you thru the set up for the softener that you have. You can also print a copy of the owners manual from our website under products and services if that helps.

Q:

Hi, question - We have an Aqua Systems water softener and this is what it's doing - it appears to be going into regeneration cycle, but the timer get hung up and stops in the brine wash step? We have done the unplug, reset and start trick, but it doesn't seem to help, same thing happened again, Any suggestions.

A:

Hi

If your valve is sticking in a cycle either the timer motor is getting weak or the valve needs to be rebuilt. Please let us know if we can help.

Q:

I have an Aqua Systems sodium chloride, carbon and reson type system that is set to recycle weekly (7 days).If I am going to be away for a month is it only necessary to put the system on by pass in order to stop the system from automatically recycling? Should I also "turn" the water off and or pull the plug on the system?

A:

Hi

You can by pass the system and unplug it if you would like. It depends on what model of softener that you have some have a battery back up so you may not want to unplug it. Some people do shut the water off to the house when they are going to be away for a while so if a leak or something develops while you are away it wont do much damage. If you do shut the water off you will want to turn your hot water heater off or if it is gas turn it pilot. Please let us know if we can help.

Q:

I am thinking of investing in a water treatment system. The system would go into the laundry room. However I only have 1 outlet in there and the cable modem is already plugged into it. Is it okay for both things to be plugged into the same outlet?

A:

Hi

Our softeners use about the same amount of power as an electric clock so they dont use much power. You should be fine using the same outlet for your modem and softener.

Q:

Our Aqua Systems water softener does a great job softening the water, although it goes through the regeneration cycle 1-2 times per week. Is that normal?

A:

Hello

It depends on how many people are in your home and if you have city or well water. Cycling twice a week on city water with a one cubic foot softener should service a family of 2 or 3 people pretty easy. If you are on well water it would depend on your water conditions. If we can help please let us know.

Q:

I am interested in purchasing a water softner, I was told about the salt free softners. Do you sell salt free water softners?

A:

The only way to produce perfectly soft water without using salt is to use potassium chloride for the ion exchange process instead of sodium chloride.  There are salt free conditioners available that may reduce scale in pipes and water heaters but they are not physically able to produce soft water.  Something must be exchanged for the hardness minerals in order to have perfectly soft water, as in zero grains of hardness.  With that being explained, the salt free system we offer, NoScale, will reduce hardness by 15-20% and causes the hardness minerals to form crystals and pass through plumbing which reduces scaling.  The media used in the NoScale system is third party tested and verified which is why we offer it as an alternative.  I am not aware of any other device available that has been successful in third party testing for hardness or scale removal.  Of course the reverse osmosis process removes virtually all total dissolved solids from water but most consumers consider it impractical for whole house applications due to expense and space issues. 

Please contact us at 800-447-5582 or visit a store near you for more information.  Thanks for your inquiry.

Q:

I have aqua system series 9000 water softner model # WCCD100TB serial # 03110848468. It continues to provide soft water but we noticed that it has been getting stuck at the brine refill position. It tries to advance but makes a loud click and is unable to. I can advance it by manually helping the dial till it starts the refill and then it does it on its own to get to the service position. I have cleaned the brine tank and put new salt with iron out additive. I have also lubricated the wheels that are acccessible by opening the back of the valve body (as suggested by the service people at Lafayette location). Interestingly when we did a manual regeneration the system did make loud click noises at several areas of cycling as if it was unable to advance but it did eventually advance to the settle rinse cycle. The system regenerates at 2 am and at about 4am the timer stops advancing which coincides with the brine refill position. There are morning when the system is at service position and I am not sure if it is because it went throught the cycle on its own or if the system didn't regenerate. Is there anything I can do to fix this. Incidentally the home is only 6 years old and the system is newer than that and still under warranty. I would like to find out that info. as well. Thank you for any help you can provide.

A:

Hi

The softener that you have has a five year part and labor warranty and it was manufactured in 2003. I would suggest swapping the valve at one of our stores. It is $150.00 to rebuild the valve and the rebuilt valve has a one year warranty. Getting stuck in a cycle normally means the valve is hard to turn and making the timer motor weak that is why it is getting stuck in a cycle. You are welcome to contact our store near you at 765-447-3397

Q:

We are using one of your water softeners, have had it since 2002. the water has a funny taste kind of salty. some one told me that sometimes the salt cakes up on the bottom of the salt tank. do I need to have a service man come and clean the tank?

A:

Testing the water for softness would be the first step to determine if there is a malfunction with the unit.  You may bring hot and cold samples from a bathroom sink and a hard water sample to our store at 7785 E US Hwy 36 in Avon and we will test it at no charge.  Or, you may schedule a service call for $82.50 if you prefer to have a technician come to your home. 

Some people are more sensitive to the taste of soft water than others.  We have reverse osmosis systems and bottled water if you would like to sample pure water with no taste.

Please call 317-272-3000 or stop in for more information about testing, service and other options.  We are open 8am-6pm Monday through Friday and 8am-2pm on Saturday.

Thanks for your inquiry!

 

Q:

We have SC150TB Aqua Softner. Our water "hardness" is set on 20 - but we still have rust. What number should we change it to in order to get rid of the iron? Thanks Lisa

A:

We will test your well water to determine the correct setting on the water softener.  Please contact our service department at 800-447-5582 for more details.  Thank you!

Q:

What determines the necessary grain quantity for a home? Also, I noticed that one of your advertisements uses cubic ft. instead of grain. Can you quantify grain vs. cubic feet so that I can compare the systems.

A:

 

The grain rating on a water softener is dependent on the volume of resin and number of pounds of salt used per regeneration.  One cubic foot of new resin equals 32,000 grains.  Aqua Systems uses eight pounds of salt per one cubic foot of resin to equal 24,000 grains removal of hardness. 

Some manufacturers use ½ cubic foot of resin and 16 – 20 pounds of salt per regeneration to show a higher grain capacity. Others use ½ cubic foot of resin and 4 pounds of salt to show lower salt usage.  The volume of resin is an important consideration for flow rate and potential hardness breakthrough, particularly with the very hard water we have in Central Indiana.

Our recommendation for household of one to four people on a local city water supply with up to 3 bathrooms is a one cubic foot sized system.  This is based on average water usage of 75 gallons per person per day in a typical home. Other issues to consider are high flow shower jets, humidifiers, larger households and higher than average water usage.

Please e-mail, call or visit our store at 11345 Allisonville Rd in Fishers for more information.  We are open 8am-6pm Monday through Friday and 8am-2pm on Saturday.  The local phone number is 317-594-0644.

Thanks very much for your inquiry.

Q:

I have city water and I have white scale stains around my bathroom and kitchen faucets. I believe it is lime build up. How can I make it so this does not happen

A:

Hi

A water softener will take care of the problems you are having. A softener will remove the hardness minerals from your water that is what is causing the white stains and spots. Please let us know if we can help.

Q:

I just purchased a model WS1 demand softener, I have a tankless water heater and we have 5 children at home. We use alot of water should we have gone with the 9100 series or no ? Can I convert to a 2 tank system with my existing new system in the future if I need to. We love our installer and we love Aqua Systems.

A:

Good Morning

The WS1 is a demand system so if it is sized correctly it should keep up with your usage very easy. The softener you have can not be converted into a twin tank system without replacing the entire system. We always like to hear when our customers are happy with our products and employees. Thank you for choosing Aqua Systems.

Q:

I have an aqua system water softener. I'm wondering how much water should be setting in the bottom of the bin that holds the salt? Also, why are there things floating in the water? It looks like alge. Thanks

A:

Hello

It depends on what size softener that you have but somewhere around 4 to 12 inches from the bottom with no salt. The softener puts hard water in the salt tank so you will get some build up. If you are on a well you put a cup of Bleach in the salt tank and should clear it up. If you are on city water you should not have to do anything.

Q:

We have a Culligan system that we purchased in 2005, and we have never been happy with it. Since Day One, we feel that we haven't noticed much of a difference in our water even though Culligan says it "tests" at zero hardness. We still notice greenish rings in our toilets (which we clean every week), rust colored sediment in toilet tanks and dishwasher. Also, last week our hot water tank filled with frothy, milk-white saltwater. We called Culligan and they said the regeneration cycle must have been interrupted due to a power surge or outage (we had none that we know of--none of our clocks were blinking that morning). We've had Culligan service out regarding the sediment issue, and they've told us nothing is wrong (and then charge us $50 for a service call). We are fed up with them and are considering starting out from scratch. My question: will an Aqua Systems softener take care of those rings in the toilet, the rust stains, and be reliable enough not to dump a bunch of salt into our hot water heater? We are willing to make an investment for a system that works for us.

A:

Hello and thank you for contacting us.  The problems you are experiencing a working water softener will prevent, as long as the water is within normal parameters.  To determine how bad your water is, please bring a sample of cold soft, hot soft, and raw water (typically form an outside faucet) to our store on Dupont (we are located across form the new parkview hospital).  We can test your water for free and determine how hard your water is and how well your current system is working.  Based on the smaples we will be able to determine what is necessary to clean your water.  If you have any other questions please let me know.

Steven Crane 260-483-3963

Q:

I just purchased a house that has an existing water softener from aqua systems. A model 9000 I believe from the manual left us. I do not believe it is working properly as when I turn it to regenerate it does nothing. Also, there is only 5 or so inches of water in the tank where you put the salt (no salt currently). Is maintenance required or is there a setting I need to check? Thanks!

A:

Hello

If the timer motor is bad it will not keep the correct time of day and it will not cycle. You may want to check the plug in to make sure it is getting power if it is the timer motor may be bad. When you first turn it to regenerate it takes about 1/2 hour before you will here water running thru the softener but it should move thru every cycle on its own. The entire cycle takes about 2 1/2 hours from start to finish. If the motor is working you can just add salt wait about 2 hours and manualy cycle the softener and you should be all set. If you do need service call 317-272-3000 and they will get you taken care of.

Q:

I just moved into a home that has an Aqua System (I think Series 3000). I'm not sure the last time it was filled with salt. What do I need to do to begin using the system?

A:

Hi Brian

You will need to plug the softener in and set the timer to the correct time of day. If you have demand system you will need to set the hardness and time of day. If you have timer system you will need to set the pins when you would like it to cycle. Add salt if it is empty wait a couple of hours and manualy cycle the softener and you should be all set.

Q:

I have an Aqua Systems Model 9000 200 TW that I bought several years ago - great system BTW. I don't like the salty taste in my water. Can I use potassium cloride pellets instead?

A:

Hi

Yes you can use Potassium pellets in your system but it is getting very expensive at least here in Indiana it is but it will work just like regular salt.

Q:

What are your thoughts on salt-free systems? We need a compact system for a small installation location. How large a space do we need for your systems?

A:

Hello

With our salt free system we need about a 12" square for the system. Our system during testing will remove about 5 grains of hardness. You will still get some spotting but it does clean up easier than with hard water. If you have had a conventional salt based softener you may not be happy with the reults of a no salt system. It doesnt have the feel of soft water or many of the benefits of salt based softening. Thank you for your interest in Aqua Systems

Q:

I have a water softner model WCC-200T from your company that has been in my home for about 6-7 years. It was installed by a local company that also services it. I have been recently having problems with its operation even after servicing 3 seperate times.In the am after a softner cycling overnight I have salt water brine in my water until the lines are completly flushed. This condition is worse on some cycles. The softner is now using 16-17 lbs per cycle. Is this a excessive amount? I added 300 lbs of Dura Cube Rust removing salt and it was used in 17 cycles. Your help in this matter would be greatly appreciated. Greg Stonehill

A:

Mr. Stonehill,

I have sent your e-mail to our dealer service division to get this to your nearest dealer.  However, the two cubic foot system is set up to use 16 pounds of salt per generation because it is a very large system.  In saying that you should not have any brine solution in the water after regeneration if the control valve is working correctly.  Something is not functioning properly in the regeneration process.  I would have them diagnose it again for you.  Please let us know if we can be of any assistance.

Q:

hi i just bought a house which has an aqua system in it. the tank less one. the salt bucket has salt in it but the water in the salt bucket is rred and it comes through the pipe red as well

A:

I have sent your inquiry to dealer services to get you in touch with the Dealer nearest you.

Q:

I had purchased your whole house system 1 i/2 years ago and it never seemed to make any difference till the Rep came and had to replace the timing unit which was broke and apparently not working for over a year.Besides that;now that it has been about 4-5 months since running;Please tell me what the readings from the strip test are suppose to read and still the water after a shower feels slimmy on ones skin which I thought was not to be happening if the system was working and running correctly?!?There has still since installed been a film on stainless steel faucets which the Rep said would resolve itself if working correctly.My readings:Drinking system(nitrate-0-5ppm/PPm-750)WholeHouse system(nitrate-0-5ppm/PPm-250-500).Please tell me what readings are safe and good working order and where to find a print-out or listing of the information to refer to.Also what to do to make changes if there is a problem for the manual is not very clear on remedies unless one has to call a service rep.constantly.Thanks,J Spinelli(Water Max System-series 50 + Reversse Osmosis sytem)

A:

Hello,

I am not sure who sold you the system but we do not carry that reverse osmosis system.  The water will only feel slick in the shower if you have a working water softener.  As far as the reverse osmosis system it should remove the total dissolved solids at a rejection rate of at least 90%.  However, if you have bacteria in the water it will not remove that unless you have some ultra-violet light or chlorination system.  There are too many variables here to answer your questions point blank.  I would contact the manufacturer of the equipment or the company that you bought it from.  We are based in Indianapolis, Indiana and am not sure who you bought the equipment from.  Please let us know if we can be of any other assistance.

Q:

I am looking for a manual for a 155 32 T model Aqua system. I recently purchased a home with this system. House was vacant for almost 3 years. When house was "started up" system seemed to work fine for about 4 months, now we have softwater somedays and not others?

A:

We sent an owner's manual to your e-mail address.  Please call our service department at 800-447-5582 if you have questions about set up or operation of the unit.  Thank you!

Q:

my system doesn't sound like it's shutting off and periodically it emits a loud click. Any ideas what's going on?

A:

It sounds like your softener is stuck in cycle and the clicking noise is caused by the cam not turning properly.  This may be due to the timer motor not working and/or the valve discs need to be replaced.  A new timer control assembly is $123.42 and a valve disc kit is $27.33.  A service call is $82.50 or you may bring the unit to the repair department in Avon or pick up the parts and replace them yourself.  I cannot be sure that this will completely take care of the issues without a service technician looking at the unit.  Please bypass the unit and unplug it if you have not already done so.  Please call 317-272-3000 for more information.  Thank you.

Q:

We recently purchased a home w/ a water softener that is an Aqua Systems water softener. I cannot find an owners manuel and was wondering if there is a way to track one down. The only info I have on the unit is that it is model #5600D100TB Serial #03220949381. It was not in use at purchase and we are unsure how to operate and what type of salt should be used. Would you be able to help us track down this info? Thank you!

A:

 

Please see the attached manual for your water softener and the price sheet for salt pick up and delivery.  We recommend the Aqua Systems salt in the blue and white bag for city water and the RedOut in the red and white bag for well water with iron.  This salt is a pure food grade salt guaranteed not to “mush” or “bridge” in your salt tank.  You may use a pellet type salt from a grocery or discount store if our locations in Avon, Fishers and Greenwood are not convenient for you.  We also have a delivery service available and will put the salt in for you if you like.  Please call our service department at 317-272-3000 or 800-447-5582 if you have any questions.  Thank you.

Q:

I have an sc150tb a/n 0420 05 54796. we moved it from a previous home of ours. I doesn't seem to be working as well and was wondering if I could adjust the output of the system. thanks

A:

We have sent an owner's manual for the SmartChoice water softener to you and our service department may be reached at 317-272-3000.  We can talk you through the system set up and test water in the store if you like.  Thank you.

Q:

I have a Series 3000 Demand model (255ED100TB). It got unplugged and I went through and set the time, hardness (24 as told), and don't know what the capacity should be (it is at 10). It is only 2 of us in a small condo. In the process, I pulled out a timer locking pin, which will not go back in. What should our capacity be? How do I get the timer pin back in? What else do I need to do? The unit is only 10 months old. Thank you.

A:

The capacity should be set at 24.  The timer pin (plastic "flag" piece) should go back in the opening if you turn the cam a little to allow it to slide into position.  Please call our service department at 317-272-300 or 800-447-5582 for additional information.  Thank you!

Q:

I have a Aqua Systems model WCC 100 T serial number 9820077708, can you email me a manual? Thank you very much.

A:

Hello,

I will send a separate e-mail with the attached manual.  Thank you.

Q:

I have a Series 9000 Water Treatment System, Timer Model. I need to know how to set the softner to automatically regenerate. Should the pins be moved out (away from the center) on the days it should regenerate or should the pins be pushed to the center for regeneration? The Owner's Manual does not specify. Thank you.

A:

The pins should be pushed out, away from the center for the regeneration days.  Please call our service department at 317-272-3000 if you would like assistance by phone. Thank you.

Q:

we have an aqua systems water softener at our residence and it runs during the afternoon. We tried resetting the timer to 3am, but it still runs during day (we chose the 3 without the dot) How do we properly reset timer.

A:

Hello,

The timer needs to be set to the current time of day so it knows that at 2:30-3:00 a.m. on the day of regeneration to go at that time.  Please let us know if you have any other questions.  Thank you.

Q:

Our home had to be reconstructed after the June 2008 flood in Franklin, IN. An Aqua Systems 5600 Econominder water softener was installed. There are 2 adults in the family. We periodically run our of soft water. I cannot make heads or tails out of the dials on the softener. The only information that I was given is for instsllation and start-up. The instructions are too technical for me. Are you able to give me some practical instructions for checking the dials and setting them so that we have soft water at all times?

A:

We have sent an owner's manual with more detailed instructions to your e-mail address.  The Econominder settings are based on your water conditions and number of people in the home in order to regenerate as needed.  Please call 317-889-6829 or 800-447-5582 for more information or to schedule a service call.  Thank you.

Q:

My WCC52T series 9000 was installed in 1988 and last serviced April 2002. I believe it is malfuncting but how do I tell for sure. I did a manual regeneration as my sinks were showing red. I thought there was supposed to be a lot of gushing water take place during the cycles however I did not hear anything of that nature. How do I tell if it is working properly and is there a life expectancy on the water softner.

A:

We can test your water at any store location or schedule a service call for $82.50 plus parts. We test hot and cold from a bathroom faucet and raw water straight from the well to determine how well the unit is working.  Different amounts of water flow to and from the unit during the regeneration cycle.  The WCC softener is designed with components that can be swapped out with factory refurbished parts as needed.  The control valve is currently $100.00 on a swap and the mineral tank is $225.00; they can be brought to an Aqua Systems store or serviced in your home with the additional service call charge.  Control valves can last 5-20 years and the resin in the mineral tank can last 5-25 years depending on water conditions and usage.  We also offer new, high-efficiency units with a 7 year parts and in-home service warranty if you prefer to replace the unit instead of having it repaired.  Please call us at 800-447-5582 for more information.  Thank you.

Q:

I have an aqua water system and it seems to be cycling however my water still smells "rusty" and has a sulphur smell. What could be causing this issue?

A:

Some wells have too much iron and/or hydrogen sulfide for a water softener alone to handle and require additional filtration.  We can test your water at your home or in our store to determine if your current system is working or not and if more equipment is recommended.  We would like to test unconditioned water from the well and hot and cold water from a bathroom after going through the system.  Please e-mail or call if you have any questions...thank you!

Q:

I have been reviewing potential new softeners. I have a culligan Mark 89 which is nearing 10 years old. I am getting a very salty taste on the mornings after regenerations. I was directed toward a product called Natursoft which is saltless. What is the difference between saltless and "standard" salt consuming softening? How much sodium is left in the water after the softening process? I have city water from Veolia. I am supplied by a main that runs out to Pittsboro.

A:

The salty taste is likely due to a malfunction in the valve not allowing a complete final rinse cycle.  Running the water for a few minutes is a temporary solution.

Natursoft uses a media designed to attract hardness minerals to form larger "crystals" of hardness which do not adhere to pipes and appliances.  Aqua Systems' NoScale system uses the same media and tests show a 20% decrease in hardness minerals.  The system is $499.00 and basic installation is available for $150.00. 

Traditional water softeners are the only practical way for homeowners to remove all hardness minerals from water.  This is done through ion exchange using sodium chloride or potassium chloride; the amount of sodium or potassium left in the water is relative to the water hardness.  Your water would contain approximately 180-200 milligrams per quart of softened water based on your location.

Bottled water or a reverse osmosis system are good options for drinking water if you are concerned about what is in the water you are consuming.

Please contact us for additional information or visit our store to taste and compare water.  Thank you. 

 

 

Q:

I currently have a Smart Gen water softener that I purchased back in 2007. We are in the process of moving to a different house, and we are taking the unit with us. I have been told about your disconnect/reconnect services already, but I wondered how I would go about disconnecting it on my own & then having your service technician reconnecting in our new home to save some $$.

A:

Hello sir,

You would need to put the unit in bypass.  If you don't want to mess with the plumbing you can thread off the bypass off the system and leave it there on the plumbing and buy a new bypass which is $32.58 plus tax.  If you don't want to buy a new bypass you will need to cut the plumbing and soder it back together.  The re-installation fee at your new house on a pre-plumb is $150.  The disconnect fee is $60.  Please let me know if you have any questions and have a good day.

Q:

I see multiple filtration units under your "Problem Water Systems". Do you test water to tell which system would be best pre softener?

A:

Yes, we would test your well water to determine what should be removed such as iron, tannins, sediment, etc.  Please call 800-447-5582 to schedule an appointment or for details on bringing water to one of our store locations for testing.  Thank you.

Q:

I have a wccd 100 tb.Its not working properly and I donot have a manual can you help?

A:

A manual for your water softener has been sent to your e-mail address.  You may contact Dealer Services at 800-272-5511 to locate a service provider in your area or call 800-447-5582 to order parts.  Thank you.

Q:

I have a Smart Choice Water Softener from Aqua Systems. I have lost the manual and I have played with the buttons too much. If you could send me the manual I will program it back to the proper settings.

A:

A manual has been sent to your e-mail address.  Please call the service department at 800-447-5582 if you need further assistance.  Thank you.

Q:

I will probably buy a new water softener. The local dealer recommends a Smart Choice Gen II, and it sounds good. He also recommended using something called a "pre-filter". What is that and what good does it do? Thanks in advance. Robert Hupke

A:

Hi Robert

A pre filter will catch anything that is solid in your water. For instance sand or silt. It will help protect the softener from matter from getting to the softener

Q:

I have model #5600 150 se-d cannot find my owners manual to operate it any help with this?? thanks

A:

A manual for the 5600SE DN has been sent to your e-mail address.  Please contact our service department at 800-447-5582 if you need further assistance.  Thank you!

Q:

I am interested in the saltless water softener. Can you forward me some information. I am interested in purchasing this product from Aqua System. Thank you for your assistance. Susan Bennett

A:

Hello Mrs. Bennett,

We now have a system called Filtersorb and it is a reduced scale system.  It is similar to some of the other saltless systems however it does not use electricity.  These systems reduce scale and reduce hard water by around 20%.  These have been verified by a third party testing which many others have not.  However in stating this I need you to understand that is not  a water softener.  Water softeners remove 100% of the hardness.  Many of the water softeners we sell are very effiecient and use very little salt and water.  There are no saltless systems that completely soften water, so if you are looking for a slick feel, no spots on dishes and shower walls then you want a water softener.  If you are looking for to help a little with scale then the Filtersorb will work and save you over $800 compared to other saltless systems.  The Filtersorb is $499 for the unit with $150 for installation.  Please feel free to give me a call at 889-6829 or stop by the Greenwood office.  Thank you for your interest in Aqua Systems and have a good day.

Sincerely,

Dave Leathers

Q:

Hi, my name is Charles Greenwood I,m an HVAC tech @Argonne Natl. Lab in Darien Il. I have a Aqua system Mod.# WCC 52 D, Ser.#2886960 I need parts for it(timer, and float valve), where can I purchase parts? Also can I get a owners manual please. Thanx.

A:

Hi Charles

Any dealer that carries Fleck valves will be able to help you with parts. It is a Fleck 5600. If you cant get parts you can call our shipping Dept at 317-272-3000 and they can ship the parts you need if you cant find them locally. I will E-Mail a copy of the owners manual in a seperate E-Mail

Q:

Can you email me an owners manual for our water softner model sc150tb. Our salt tank is empty of water and salt. I don't see a fill line. How much of each needs to go in the tank. THanks

A:

Hi  I would put about 5 gallons of water in the salt tank to get it started. As long as the water is covered with salt you will be fine. I will E-Mail an owners manual for the softener that you have. If there is anything that we can help you with Please let us know.

Q:

We have a 5600 100T model and need some literature for it. We don't know if it is working. Is it possible to get any paperwork on this model to set it up?

A:

An owner's manual has been sent to your e-mail address. You may bring hot and cold water samples from a bathroom to the local store at 11345 Allisonville Road in Fishers to determine if the softener is working properly. Please bring a sample of unconditioned water also if you have well water; it is not needed if you have a city/municipal water source.

We are open Monday through Friday 8am-6pm and Saturday 8am-2pm.  We are located just south of 116th Street on the east side of Allisonville Road.    Please call our service department at 800-447-5582 if you need further.

 

Q:

Do I need to sanitize my water softener before placing it into service? If so how do I do it?

A:

Water softeners should be sanitized after installation by adding 1.2 ounces of household bleach per cubic foot of resin to the brine well.  The brine well is the 4" round tube with a removable plastic cap on top.  Place the softener in regeneration mode after adding the bleach and allow it to cycle.  This completes the sanitizing process.

Please contact our Fort Wayne location at 877-640-4109 if you need further assistance.

Q:

Hi, We recently purchased a home with a clack water filtration system (not sure from where it was purchased, not more than 5 years old--we think the last homeowner bought it new and installed himself). The home was vacant for nearly a year, and we would like to have the system serviced to make sure it is working correctly (it is currently disconnected). Would you be available to service? We live in Peru, IN.

A:

Aqua Systems in Kokomo is your service contact.  They can be reached at 765-868-8009.

Q:

To restart clock on timer on water softner do I just put it to regen.after setting the clock? We have hard water still but I just noticed the clock was placed on service instead of regen. Please let me know because the rocks coming out of the faucet hurt. :)

A:

The water softener should be in the service position unless it is regenerating.  If the clock is set to the current time of day, the unit will regenerate at 2 am on the days that the pins are pushed toward the outer edge of the circle.  It is a 12 day timer (12 pins) and should be set to regenerate once every 3 to 12 days depending on family size and water hardness.  Please call our service department at 272-3000 or bring hot, cold and raw samples to the store if you would like us to test it.  The hot and cold samples should come from a bathroom faucet.

Q:

On the 3000 model, do you push in the pins to tell it to regenerate or pull out the pins?

A:

The Series 3000 pins should be pushed in for regeneration days.  The clock should be set to the current time of day for the unit to regenerate at 2am.

Q:

I have an Aqua Systems water treatment system, installed by an independent plumber, that I had a few questions about. The model number is 5600D 100STKCF (from the paperwork). I also originally asked to have a chlorine filter installed with it so he put in a dual tank (on top of the first one). What are the contents of this tank and what other elements does it remove (flouride, etc...)?

A:

The top tank is filled with granular activated carbon which removes most chlorine and improves taste and odor.  It will also help with discoloration of water if that is an issue with your city water supply.  Carbon reduces dissolved organics by a small amount as well.  Fluoride and many other chemicals or contaminants in water are only removed through reverse osmosis or distillation.  Many people install a reverse osmosis system under the kitchen sink or in the basement to provide pure water for drinking, cooking and icemakers.  Others choose to use bottled water in three or five gallon containers or individual serving size bottles.