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Latest Questions

Q:

I just purchased a house that has WS1 Demand system installed in it. I have two questions: (1) The salt tank has about 6 inches of standing water in it. Is that how it is supposed to be? (2) Can I used Morton salt pellets, or is there a special or preferable salt for this system?

A:

Hello, The standing water in the salt tank is perfectly normal. The water is to much when it is halfway up the tank and touching the safety float. I do not recommend Mortons since it has a high tendency to mush and clump in the salt tank. I would use a cube salt. Unfortunately most retail stores aren't worried about clumping salt in your salt tank so cube salt is harder to find. We carry Dura Cube Salt which is the hardest, cleanest salt on the market. It is guaranteed not to mush or clump or cause any problems. You can purchase Dura Cube at any Aqua Systems location. Please let me know if you have any more questions. Thanks, Steve Crane

Q:

I have an Aqua system and I also have 5 bags of morton pelltes that I need to use up. Can I put them in the softener?

A:

Yes, you can use any salt in the unit except block salt.  We recommend adding only one or two bags at a time when not using a high-purity salt such as the Dura Cube/Aqua Systems premium salt cubes to avoid potential mushing or bridging in the salt tank. 

Q:

We have an autrol Brand 255 Valve/400 series water softener I bought from Aqua Source in 2006. Can we use solar salt in this type?

A:

Hi

Solar salt is fine. We recommend anything except for rock salt. Please let us know if we can help.

Q:

Is it safe to use leftover ice/snow melting salt in our water softener? We have one 40-lb bag left.

A:

Hi

It really depends on what type of salt you were using to melt the ice. If it is rock salt or ice melt I would not suggest using it in your softener. If it is solar salt it will work fine as long as has not gotten hard. Please let us know if we can help

Q:

The salt in my tank is just strating to show the water. Should I wait till the salt is almost gone before I fill the tank up or can I fill the tank up anytime?

A:

You may add salt now or wait for one or two more cycles.  The tank can be filled up completely if you are using a high purity salt, such as Aqua Systems/Duracube salt which is available at our Express Drive Through or delivery.  We recommend adding only one or two bags at a time if you use a pellet or rock salt.

Please call or e-mail if you have any questions.

Thanks for your inquiry and have a great day!

Q:

Can you use a salt block with a aqua systems smart choice system?

A:

Block salt should not be used in the SmartChoice water softener.  You may use Aqua Systems cube salt, pellet salt or solar salt (recommended in that order for best results).

Please call 800-447-5582 to locate a store in your area or if you have further questions.

Thanks for your inquiry.

Q:

are there any pro's or con's to using Aqua cubes with red out versus Aqua cubes. I have been purchasing the red out as it didn't seem that just the cubes were taking the red out .

A:

Hi

The red out salt has an Iron remover added directly to the salt so it will help disolve the iron that is built up in the resin bed. That is the only difference between regular cubes and red out. If you are on well water it doesnt hurt to use red out all the time. If you dont have much iron regular cubes will work fine. Please let us know if we can help.

Q:

I have a Smart Choice Gen II Conditioner. Manual does not seem to indicate 1) When to add salt? 2)How much salt to add at a time? and 3) What type of salt to use? Please advise asap. Thanks.

A:

Hi

A good guide to go by is when you can see water above the salt it is a good time to add salt. You can fill the salt tank to the top if you would like as long as the salt is covering the water in the salt tank you have enough salt. We recommend anything except rock salt. The salt we carry is pure sodium so it does last a little longer than other salts that are available. Please let us know if we can help

Q:

I just purchased a Smart Choice Gen 2 softener. I will not be able to make it out to Avon to purchase replacement salt. I beleive that the installer recomended blue bags if I purchased elsewhere -- but wanted to check. Thanks, Bob Sheridan

A:

Hi Bob

We recommend anything except rock salt in our softeners. We carry Dura Cube salt it is table grade salt. It is the cleanest salt you can use in softeners. Please let us know if we can help

Q:

We have a SmartChoice water conditioning system in our new home (Sept. 2009). We would like to know what kind of salt (e.g. pellets, cubes, crystals, potassium/sodium chloride, etc.) do you recommend? The builder installed it with what looks like cubes (i.e. chunks).

A:

Hello

We recommend cubes.  It is the cleanest salt for a softener. The builder probably used our Dura Cube salt when it was installed. It is table grade salt with no glue starch or fillers. Please let us know if we can help

Q:

I do not live near an Aqua systems dealer. What type or brand of salt can I use with my SC150TB?

A:

We recommend pellet salt or solar salt if you do not have access to Dura Cube or Hardy Cube salt.  The highest purity salt available will provide best results.  Morton brand System Saver is readily available at most grocery and discount stores.

Thanks for your inquiry.

Q:

I do not know when to refill salt and to what level. I have a 9000 series water treatment system from aqua systems and inherited it as a new homeowner. Thanks for your help

A:

Hi

A good guide to go by is if you can see water above the salt it is good time to add salt. You can fill the tank all the up if you would like just let it get low between fill ups to be sure the salt doesnt get hard. Our salt is pure sodium so it is guaranteed not to get mushy in the tank. Please let us know if we can help.

Q:

How much salt does your softener use?

A:

Most Aqua Systems water softeners use eight pounds of salt per cubic foot of resin per regeneration.  Actual salt usage varies depending on the unit, water conditions and the amount of water used in the home.  Please call 800-447-5582 for more information and an estimate of how much salt may be used for your specific application.  Thanks for your inquiry.

Q:

can I use salt pellets in a Rain Soft home system?

A:

Hi

Any salt except rock salt will work in any softener. Rock will work but is very dirty. Please let us know if we can help

Q:

I have an Aqua Systems Model 9000 200 TW that I bought several years ago - great system BTW. I don't like the salty taste in my water. Can I use potassium cloride pellets instead?

A:

Hi

Yes you can use Potassium pellets in your system but it is getting very expensive at least here in Indiana it is but it will work just like regular salt.