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Latest Questions

Q:

Dear Expert, We recently have our well water tested in our newly build home and the results showed that our water has several problematic issues. The EPA has set forth standards and Maximum Contaminant Levels (MCL) in the Safe Drinking Water Act - the contaminants in our water that exceeded these standards are the Sulfate concentration, which is over triple the limit, and the Total Dissolved Solids level, which is over double. Not only do we have a rotten egg smell every time we turn on the tap, the water tastes funny. My husband is not able to detect the following tastes (but I can): Water taste salty, almost baking soda like. Is there hope for this water or should we move out? LOL Your help will be greatly appreciated :-) Thanks, Selina

A:

Aqua Systems of Laurel, Montana is very familiar with your water issues and has developed a treatment solution.  Mr. Rutts can be reached at 406-628-6059 if you have questions about the equipment estimate he provided.  Thanks for your inquiry.

Q:

How do I know if my RO pressure booster I purchased from you in 2008 is still working? We used to hear a noise under counter that seemed to indicate it was working. Now we hear nothing? I also loose pressure after about two quarts. Tank feels heavy so I plan to re-pressurize tank. Might that fix low water capacity and pressure booster?

A:

Hello & thank you for your inquiry. Adding air pressure to your holding tank is defintely the starting point to fix the problem that you are having. We have a proper instruction sheet on how to do this if you need it. If the pressure/ water volume problem continues after you have added air to your tank, then your pump may not be working any longer. Our service department can be reached at 317-272-3000 during normal business hours, if you need further assistance. 

Have a great day.

Tom Line

Q:

How much water is actually used to make a gallon of RO water?

A:

Hello,

Depending on what reverse osmosis system you get can vary on the amount of waste water.  Most of our systems use three gallons of water for every one gallon.  The lower the gallons used usually means less membrane life.  Thank you for your inquiry.  Please let us know if you have any other questions. 

Q:

Recently our drinking water faucet near the sink and the drinking water faucet on the refrigerator have been dispensing water very slowly. We changed the filters last night and let the drinking water faucet drain as the directions stated on the 4000 Series Filter Change. We then closed the faucet before going to bed last night and let it fill for six hours. When we woke up this morning, we turned it back on but the drinking water faucet is still dispensing water extremely slow. Is this normal? Is there something wrong with it besides a need for a filter change?

A:

Hi

It sounds like the holding tank has lost its air pressure. To re-pressurize the tank pump air into the tank with the drinking faucet. As you pump air into the tank you will force the water thru the drinking faucet. Pump air into the tank until water flows out of the faucet at a pretty good pace when the flow slows down pump air into the tank again. You may ahve to do this 3 or 4 times to pump all of the water out of the tank. When the tank is empty with no water at all leave about 10 pounds of air in the tank and allow it to re-fill and you should be all set. Please let us know if we can help

Q:

Are the reverse osmosis systems only available in chrome.

A:

Hi

We carry several different faucets for R/O systems to match your kitchen faucets. Please let us know if we can help

Q:

What are the advantages of the Pure Choice RO system compared to the standard unit, or, what do I get for the extra $100 price?

A:

Hi

Our pure choice R/O has a seven year part and labor warranty and the yearly filters are less expensive on our pure choice R/O. We have an exchange program on the manifold system for our Pure Choice R/O so you should never have to replace the entire system. Each part can be replaced without replacing the entire system like most R/O systems. Other than that they both give you the same product water. Please let us know if we can help

Q:

Today there was an article on MSNBC about how drinking bottled water (without fluoride) can lead to increased cavities in children. We have an Aqua Systems water softener and reverse osmosis filter ("Smart Choice" and "Pure Choice.") Does that remove fluoride from our drinking water?

A:

 

Yes, reverse osmosis removes fluoride, as well as 95%-99% of all other substances, from water.  There are many informative articles and research results on-line about the pros and cons of ingesting fluoride.  Many people consult their pediatricians and dentists to determine what is best for their family.  Thanks for your inquiry.

Q:

Does your system deliver 94% pure water? How many part filtration system is the Resin tank?

A:

 

Aqua Systems’ reverse osmosis systems have an average reduction rate of 94%.  Please see the attached data sheet on the PureChoice model for specific removal rates as they vary from 78% to 99% per contaminant.  Resin tanks are used for whole house water treatment and can be filled with different types of media depending on what you want to remove from the water.  We have one and two chamber exchangeable component systems and can custom build units for a variety of water treatment options.  We also offer whole house ultra-filtration systems. 

Please e-mail, call or stop in for more information to address your specific concerns. 

Thanks for your inquiry and have a nice day.

Q:

I have an Aqua System reverse osmosis system. The water pressure really decreases after drawing some drinking water. What can I do to keep the water pressure at a higher level?

A:

Hi

It sounds like your holding tank needs to be re-pressurized. The holding tank will lose air pressure over time. You are welcome to contact any of our stores and we can walk you thru how to re-pressurize the tank. If it something you would like us to come to your home and do for you, please call our service department at 317-272-3000 and we will send someone to your home to check the system for you. Please let us know if we can help

Q:

My AQ35 holds no pressure. We cannot even get a full glass out of it. Any suggestions?

A:

Hi

It sounds like your holding tank needs to be re-pressurized. The easiest way to tell is when the faucet slows down to a trickle check to see if the tank is heavy. If it is, it needs repressurized. Leave the drinking faucet open and pump air pressure into the tank to force the water out. Pump air into the tank until the water comes out of the faucet in a steady stream. When it slows down pump air into the tank again. You will need to do this 2 or 3 times to pump all of the water out. When the tank is empty with no water at all leave about 8 to 10 pounds of air in the tank and allow it to re-fill and you should be all set. Please let us know if we can help.

Q:

Does your bottle water for coolers contain flouride in it? I heard from my doctor to find out if my drinking water contains it as it does have beneficial reasons for enamel on teeth and for my 6 month old daughter for her new incoming teeth.

A:

Aqua Systems’ reverse osmosis purified water does not contain fluoride.  Doctors and dentists can prescribe fluoride drops if you would like to add it to your water or juice.  Please find a complete water analysis attached and call or e-mail us if you have further questions.

Q:

I need a picture of the cap you would use to replace the RO system in moving the system from one place to another.

A:

Hi, I would need to more details on exactly what you are looking for, I am guessing the a cap for the water feed that went into your system?

Please give us a call and I can help you further.

Thank you.

Q:

Should you use hard water with a reverse osmosis system?

A:

Reverse osmosis systems should be fed with soft water to prolong filter and membrane life.  Typically, filters and membranes need to be replaced twice as often if fed with hard, city water.  RO systems should not be fed with raw well water if it contains any iron or sulfur. 

Please e-mail or call if you have further questions.

Q:

My ro system is producing a very thin stream of water and after about 4 cups, no water at all. I have replaced the cartridges within the last 90 days so I'm pretty sure it's the tank. A few years ago I had to put air in it, like a bike tire, to a certain psi but I can't remember what that magic number is or what the procedure is for valves open vs closed, tap on or off, that sort of thing. Thank you!

A:

  REPRESSURIZING R/O HOLDING TANKS 

1.  Shut off feed water to system. 

2.  Open (flip up) lever on R/O faucet. 

3.  Apply air (using bicycle pump, air tank, or air compressor) to holding tank at air valve. 

4.  Water will flow out of faucet.  Stop applying air when water flow stops. 

5.  Check air pressure with low air pressure gauge.  Correct pressure is 7-9 lbs. 

6.  Shut off lever at faucet and turn on feed water to system. 

7.  Allow tank to re-fill water. If problem continues after following these steps, call (317) 272-3000 or 800-447-5582 for further assistance.

Q:

I have one of your RO system. I recently put new filters and a new membrane. It worked great for a few months. Now I am getting little to no water, sometimes cloudy. I emptied the tank and repressurize it with a air pump. It did not fill up the tank. I checked all the connections and everything seems good. Do you have a suggestion or do I need someone to come check it out? If I need a service call what is the pricing? Thank you

A:

 

Hello,

It is possible that the tank has too much air in it.  We recommend 7-9 pounds of pressure on a standard sized tank when the tank is completely empty of water.  Other possibilities are a clogged pre-filter or a restriction in the drain line.  Please call the service department at 317-272-3000 for assistance by phone.  The charge for a service call is $93.50 plus parts, if needed. 

Thanks for your inquiry and have a nice day.

Q:

The packages say that you get one in-home filter replacement. How often do the filters in your water softeners need to be changed?

A:

Hello,  Thank you for your question.  The package includes a reverse osmosis drinking system which the prefilter and postfilter are changed on an annual basis.  The water softener does not contain any filters to change.  Please let us know if we can be of any further assistance.  Have a nice day.

Q:

How often do I really need to change my AQPC-35 post and pre filters. I know the book says every 6 to 12 months but since there are only two of us I wondered if that was for a family of 4. etc. What will the cost be for the post and pre filterss Thanks

A:

The pre and post filters should be changed once per year if fed with soft water or every six months if fed with hard water.  The cost for both filters is $24 - $45 depending on the model you have.  Please contact the service department at 317-272-3000 for more information. 

Thanks for your inquiry!

Q:

Hi, I have a reverse osmosis system and the tank only produces about 20 ozs. of water at a time. It takes about an hour before any more water is produced. Any ideas on the problem?

A:

Hi

It sounds like the holding tank needs to be re-pressurized. The easiest way to tell is when water is just trickling from the faucet pick up the tank and see if it is heavy. If it is it needs to  be re-pressurized. If you have a bicycle tire pump or air compressor. Pump air into the tank until water runs from the faucet let it slow down and pump more air into the tank. You will need to do this until the tank is completely empty of water. Then leave about 8 to 10 pounds of air in the tank and allow it to refill. I think that will get you taken care of. Please let us know if we can help

Q:

I have the Pure choice aqua systems AQPC-35 TFC Reverse Osmosis system and need replacement filters. Do you carry them? Can I order these filters? How much do they cost? How often should the membrane be changed? Thanks Will

A:

Hi

We carry all of the filters for your drinking system at all of our stores. The pre filter is $17.50 + tax. The post filter is $11.50 + tax and the membrane is $79.00 + tax. The membrane will last around 3 to 6 years. The best way to see if the membrane needs to be replaced is bring in a sample of water from the drinking system and bring it in to one of our stores to be tested. Please let us know if we can help

Q:

i picked up the two yearly change r/o system filters, and forgot to ask about instruction on changing them. looked on the website and could not find any info. could you email me the instruction?

A:

Hi

You can get a copy of the instructions from our website. www.ilovemywater.com under products and services. Please let us know if we can help

Q:

We have a well. What is the best system to really work thru the harshness of well water both for drinking and laundry etc. Thanks Cyndi

A:

Hello, 

A water softener will remove hardness minerals and fair amount of iron from all of the household water.  Sometimes an iron filter is required for extreme iron and/or sulfur odor in well water.  A reverse osmosis system will purify water for drinking, cooking and icemakers.  I have attached price and data sheets for some of our systems and would suggest we test the well water before recommending a specific treatment package.  We can test the water in our store or in your home, whichever you prefer.  Please e-mail or call for more information. 

Thanks for your inquiry and have a great day!

Q:

i moved into my home about 6 months ago and the previous owners had the pure choice RO system installed when they built the house in 2004. the system only fills up around 4 oz. and then has no pressure. this started a couple weeks ago. will replacing the filters solve this problem?? and if so how much do they cost?

A:

Hi,

Yes I would suggest changing your filters first, then also checking the psi of your storage tank.

We have all the filters in stock, the Pre and Post filters are $29.00, and the membrane is $79.00

When you come in to purchase these please bring a cup of the RO water and we can test it for you to see if the membrane needs replaced.

Thank You.

Q:

I need a water softener, i think i need about a 40,000grain. I have a 4 bedroom 2.5 bathroom 2 story home. i need one to handle a 4-5 person home. my garage is plumbed for a water softener and its in the open. I would like a price for the equipment and a price for installation. Thanks

A:

 

Hello,

Please see the attached information/price sheets and call 800-447-5582, 317-594-0644 or visit a store for more information.  The Fishers location is at 11345 Allisonville Rd, just south of 116th St on the east side between Auto Zone and Car X.  The December specials are $100.00 off Worry Free packages, $200.00 off all SmartChoice softeners and $499 cash/carry for the Series 3000 timer model.  Pre-plumb installation is free for Worry Free and SmartChoice purchases and $150.00 for Series 3000.  Twelve months with zero interest financing is also offered.

Thanks for your inquiry.

Q:

is there a way to winterize my softener (in the garage) and RO unit when my house will be vacant. Heat will be turned to 65 in the house, but just in case the power goes off I would like to have it winterized?

A:

The reverse osmosis feed should be shut off and the tank completely drained.  The water softener should be purged of water by disconnecting the brine line and placing the unit in “draw” for 20 minutes.  Please call our service department at 272-3000 for further assistance.  Thanks for your inquiry and have a great day.

Q:

I changed the filters in my reverse osmosis system and now my ice maker is not getting any water. Is the line clogged maybe and what can i do?

A:

 

The icemaker arm should have been raised and/or the feed line shut off during the filter change and tank re-fill to avoid the icemaker line freezing.  Please check to make sure the line to the icemaker is not shut off and that the icemaker arm is lowered.  Another possibility is that your tank needs to be re-pressurized.  I have attached instructions for this procedure.  Please call our Service Department at 317-272-3000 if these suggestions do not resolve the issue or if you have further questions. Thanks for your inquiry and have a great day!

Q:

my reverse osmosis water dispenser is putting out about 3 cups of water. The filters have changed. What can be causing the problem?

A:

Hi

It sounds like your holding tank needs to be re-pressurized. The best way to test the tank is when the water slows down thru the drinking faucet check the tank to see if it is heavy if it is it needs to be blown out. Open the drinking faucet and pump air into the tank until water flows out of the faucet pretty well. When it slows down pump air into the tank again. You may have to do this 4 or 5 times to pump all of the water out of the tank. When the tank is empty with no water leave 8 to 10 pounds of air in the tank and allow it to re-fill and you should be all set. Please let us know if we can help.

Q:

My RO system is discharging thu the Drain should it be? Does it recycle it self?

A:

Hi

Anytime the R/O is producing water the drain should be running. When the tank is completely full the drain will shut off unless you have an older R/O. Some of the older R/Os ran water down the drain all the time. Please let us know if we can help

Q:

My reverse osmosis water dispenser is putting out about 3 cups of water. The filters have been changed. What can be causing this problem?

A:

Hi

It sounds like your tank needs to be re-pressurized. The best way is to open the drinking faucet and let it run until it just trickles. There is an air valve on the tank. Leave the faucet open and pump air into the tank until the water comes out at a good pace. When it slows down pump air into the tank again until it slows down. Do this until the tank is completely empty of water. Leave about 8 to 10 pounds of air in the tank and allow it to re-fill and you should be all set. Please let us know if we can help.

Q:

Do you carry filters for Model Pro 5 unit - I purchased from Aqua 15 or so years ago. Price for filters

A:

Hello,

Yes we still carry those filters at all of our locations Avon, Fishers, and Greenwood.  The sediment filter is $8.50, the Postfilter(s) are $14.50 each and if you need the reverse osmosis membrane it is either $95.00 for a CTA membrane or $125.00 for a TFC membrane.  Please feel free to call us at 317-272-3000 with any other questions.  Thank you for your inquiry.

 

Q:

If I drink a quart of the softened water, how much sodium will I ingest?

A:

 

 A water softener will add 7.5 mg of sodium per grain of hardness that it removes through ion exchange.  City water in your area is 24 grains per gallon, so one quart of soft water would contain 180 mg of sodium.

 We do not recommend drinking soft water. A reverse osmosis system will remove sodium and other impurities from the water and may be connected to a refrigerator.  Bottled water or a hard water faucet at the kitchen sink are other options.  Potassium chloride can also be used in your softener and is available at our drive through for $24.00 per 40 pound bag.

 Please call 317-889-6829 or visit our store in Greenwood at 905 N State Rd 135 for more information.

 Thanks for your question and have a great day.

Q:

I beleive it is time to replace the filter on my model aqpc-35. How do I order the part and how do I install it? Thank you for your helpl, bob mandresh

A:

Hello,

You can pick up the pre-filter and post-filter at any of our store locations.  They are Avon, Fishers, and Greenwood.  We have step by step instructions on how to change the filters.  Please bring in a water sample to test the membrane.  If you would like service please call 317-272-3000 to schedule a service call.  Thank you and have a good day!

 

Q:

I have a an Aqua Systems RO System model AQPC-35. I change the filters earlier this year but have recently (past few months) noticed that the water pressure coming out of the filtered water spout slows to barely a trickle after only about 7 cup-fulls; barely able to fill a coffee pot. The holding tank under the sink feels completely full. All of the valves in the lines seem to be open. What could be the cause?

A:

Hello

It sounds like your tank needs to be re-pressurized. If you would like to repair it your self you can pick up instructions at one of our stores or give us a call at 594-0644 and we can walk you thru it or you are welcome to call our service department at 1-800-447-5582 and they will schedule a service man to stop by and do it for you. Please let us know if we can help.

Q:

Red tubing is leaking after filer change on RO system. Isn't there a way to release the tubing from the adapter to trim end of tubing then pop back in?

A:

 

Hello,

 

You can release the tubing by pressing the outer collar toward the fitting and then pull the tube out.  The red line contains a flow control that you do not want to damage.  You may safely trim ½” - 1” from the end and re-insert the tube; make sure it is secure by pulling outward once you have pushed it back in.

 Please call our service department at 800-447-5582 for assistance by phone or to schedule an appointment if needed.

 Thanks for your inquiry.

Q:

I have a pure choice system for drinking water and for use in aquarium water. Can I "T" into the yellow tube going to the storage tank and add a deionizer unit and have a separate faucet for aquarium use only. I am thinking there would have to be a one way valve to keep it from mixing with the drinking water supply

A:

Hi

Yes you can tee into the line for another outlet and we do carry check valves that go in the R/O line to be sure the water wont mix with your drinking water. Please let us know if we can help.

Q:

How can I pressurize the AQPC-35 holding tank?

A:

Hello,

We will send an e-mail with instructions for re-pressurizing your reverse osmosis tank.  Please contact the Columbus, OH location at 800-533-9283 if you have any questions.  Thanks for your inquiry!

Q:

How do I change the filters in my PureChoice reverse osmosis system?

A:

Hello,

I will send a separate e-mail to you with instructions attached.  Please contact our service department at 317-272-3000 if you have any questions.  Thanks for your inquiry!

Q:

Tank pressure for reverse osmossis system

A:

The PureChoice reverse osmosis with a standard holding tank should have between 7 and 9 psi when the tank is empty.  You will receive instructions via a separate e-mail and can reach the Service Department at 317-272-3000 for assistance.  Thanks for your inquiry.

Q:

I recently moved into a house that has one of your Reverse Osmosis systems. Does this system remove floride from city water? Thanks

A:

Yes, the reverse osmosis process removes fluoride and up to 99% of everything else from the water in order to produce pure water.  Please call 317-272-3000 if you have any questions about the process or maintenance on the system.  Thanks for your inquiry.

Q:

how do you sanitize teh AQPC35 reverse osmosis system?

A:

Hi

You can get a copy of the owners manual from our website www.ilovemywater.com under products and services and it will walk you thru the sanitation process. When changing filters add about a teaspoon full of unscented laundry bleach to each filter housing to sanitize the system. Please let us know if we can help.

Q:

How can I order a case of water filters....each... S7125 S7128

A:

 

Ms. Stone,

 

Please call our service department at 800-447-5582 to place an order for the filters.  Thanks very much and have a nice day

Q:

We moved into a house with the 3 filter SQC system and the water storage tank is in the basement and appears to be a few gallons or more. However, if we fill up a couple of glasses of water, the flow slows to almost a trickle. There should be more water than that available. Any ideas? Thanks

A:

Hello

It sounds like your tank needs to be re-pressurized. If you have a bicycle tire pump or air compressor. Turn on your drinking faucet and let it run until it slows down to trickle. Leave the faucet open and pump air into the tank. There is an air valve on the tank just like a tire valve. Pump air into the tank until the water flows from the faucet pretty well. When it slows down pump air into the tank again. You may have to repeat this several times to pump all of the water from the tank. When the tank is empty of water leave about 8 to 10 pounds of air in the tank and allow it to re-fill with water and you should be all set. Please let us know if we can help.

Q:

How do I remove the tubing from the filters of a reverse osmosis system? I would like to remove the system. Is there anything special I need to do to prevent leaks once the tubing is removed?

A:

Hello, Thank you for contacting us.  The best way to show you how the tubing removes is to stop by our showroom on Dupont Road.  The address is 3832 E Dupont road.  We are here M-F 8-6 and Sat 8-2.  You can also call us at 483-3963 if you wish for us to try to describe how the tubing removes.  It is easier to show you in person.  As for anything special to prevent leaks, I am unsure what you are asking.

Thanks, Steven Crane

Q:

When we built our house, we did not have it plumbed correctly to filter our water. We are on a slab and were told it's not possible to fix now. So, we have a water softener in the garage (Sears). But we have to hit "bypass" when we drink water or cook with water from the kitchen sink. We let the water run awhile to "changeover" but I'm still worried we are getting more sodium/salt than we should be. I am interested in a solution or ideas you might have. If there is nothing else we can do, we are interested in a water cooler. We have a 6 month old and I want to be sure our water is okay before he starts drinking it. Thanks!

A:

Hi

We do carry Reverse Osmosis systems that will remove sodium from your drinking water. We install the system under your kitchen sink and install a seperate faucet for drinking and cooking water. It is the same process as our bottled water. R/O will remove about 98% of anything in your water. Bottled water would be the other source of pure drinking water. We can help with whatever you would be interested in. Please let us know if we can help

Q:

I have an Aqua Systems softener on a well and constantly fight the iron/sulfur issues. It seems my best action so far is to chlorine shock my entire water system which results in 4-6 months of improved conditions before I need to do it again. I want to consider adding an RO system for drinking water and ice making but I'm concerned that the bacteria will populate the RO membrane and fixture making it just another problem area to "shock". I'm also concerned about appropriate pressure for proper RO membrane function. Any suggestions?

A:

Hi, Bryan -

We can certainly address the water issues you've outlined above.  If you're tired of chlorinating your well, and are seeking a permanent solution, take a look at our "Eradicator"  chemical free iron and sulfur filter:  http://ilovemywater.com/Res-SmartChoice.aspx
This system is very effective at eliminating iron and sulfur smell from your water.

Regarding your questions about reverse osmosis:  If your well water is free of harmful bacteria such as coliform and e. coli,  a reverse osmosis system should perform fine on a well with average pressure (40-60 psi...)

Here is a link to the owners manual for our "Pure Choice" reverse osmosis system:  http://ilovemywater.com/uploads/manuals/manual137.pdf

Note that the manual states the following:  "Do not use with water that is microbiologically unsafe or of unknown quality, without adequate disinfection before or after the system. Systems certified for cyst reduction may be used on disinfected water that may contain filterable cysts."

Please look over the information, and feel free to call me if you would like to discuss our products, or if you would like to schedule a time for me to come out and test your raw water.

Thank you,
Todd Buckley

Q:

how do i reset the air pressure in the reverse osmosis tank? i know it should be 5 psi, but i can't recall how to reset.

A:

Hi

To re-pressurize your tank you will need to drain all of the water from the tank with a bicycle tire pump or air compessor. When there is no water in the tank at all leave about 5 to 8 pounds of air in the tank and allow it to refill and you should be all set. Please let us know if we can help.

Q:

do you rent Ro systems? If what are your rates

A:

Hi

We do rent R/O systems. We charge $150.00 to install the R/O and they rent for $15.95 a month plus tax. Please let us know if we can help. My number here is 594-0644. Thank you for your interest in Aqua Systems

Q:

How much sodium remains in the RO output water?

A:

Hi

If your R/O is working as it should there will be no sodium in the water or maybe just a trace of sodium. R/Os were designed to remove sodium from the water. Please let us know if we can help.

Q:

Hi...........we are just starting to build a home on Heritage Lake. Our water will have to come from a well which worries us. What do you recommend we do? We'd like to be able to make all the water as good as possible, not just the drinking water.....Thanks...TIm

A:

Hi Tim

We have done a lot of work in that area and some of the water is not that bad but some of the wells in that area are pretty rough water. After your well is drilled and we have access to a water supply we would be happy to stop by and test the water and recommend treatment depending on how your water tests. Please let us know if we can help.

Q:

We have city water. Does softening water affect the floride in it? Does the Reverse Osmosis system take the floride out of the water?

A:

Hi

A water softener does not affect the Flouride content but a reverse osmosis will remove the flouride. Please let us know if we can help

Q:

have aqua system need to order filters carbon cartridge part # s7125 sediment/carbonprefilter part# s7128 and ro filter s1448rs

A:

Hi

I have sent your inquiry to dealer services to get you in touch with the dealer nearest to you.

Q:

i have the reverse osmossis system but it only gives me about a coffee pot full of water at a time and that is not enough for coffee and cook too.do you have a filter system to remove the bad taste from city water, we live on the west side of indianapolis.we had a cooler before we got the system but it was too much trouble with the water containers.we have a softener from aqua systems also.thanks.

A:

CJ,

One thing you might check on your reverse osmosis system is that the holding tank is set at the proper pressure.  There is a bladder in the holding tank and it does lose air like a tire whenever filters are changed.  Many times the tank becomes water logged and it will not give much quantity.  If you have an air compressor or a bicycle pump you can re-pressurize the tank.  Turn off the incoming supply line to the reverse osmosis system and find the valve on the bottom or top of tank to add air to.  Flip on your r.o. faucet and hook up the pump and turn it on allowing all of the water to be drained out of the tank.  Run it until the faucet has a drip.  Check the pressure with a small tire guage.  The proper pressure when the tank is empty should be 8-10lbs.  Please get it to this pressure once you do you should be able to get more quantity.  If the tank is bad you will not be able to drain the water out.  Please let us know what other questions you might have. 

Q:

I have the Pure Choice RO system and want to change the filters; how do I change them without creating a flood? What needs to be turned off to relieve the pressure? Thanks Bill Reichert

A:

We sent step-by-step instructions to your e-mail address about how to change the filters.  Please call 800-447-5582 if you have any questions.   Thanks for your inquiry!

Q:

I am interested in purchasing a water softner, I was told about the salt free softners. Do you sell salt free water softners?

A:

The only way to produce perfectly soft water without using salt is to use potassium chloride for the ion exchange process instead of sodium chloride.  There are salt free conditioners available that may reduce scale in pipes and water heaters but they are not physically able to produce soft water.  Something must be exchanged for the hardness minerals in order to have perfectly soft water, as in zero grains of hardness.  With that being explained, the salt free system we offer, NoScale, will reduce hardness by 15-20% and causes the hardness minerals to form crystals and pass through plumbing which reduces scaling.  The media used in the NoScale system is third party tested and verified which is why we offer it as an alternative.  I am not aware of any other device available that has been successful in third party testing for hardness or scale removal.  Of course the reverse osmosis process removes virtually all total dissolved solids from water but most consumers consider it impractical for whole house applications due to expense and space issues. 

Please contact us at 800-447-5582 or visit a store near you for more information.  Thanks for your inquiry.

Q:

I am planning to add two large aquariums to my home and I am looking for a RO water system with a holding tank for the RO water. Have you installed simialr systems before?

A:

Yes, we have.  The exact system and set up will depend on the volume of water needed on a daily basis.  A large pressurized tank and a separate holding tank with a float may be needed for high volume.  Please contact me and I can direct you to a store in your area to provide more information specific to the application.  Thanks for your inquiry.

Q:

We are using one of your water softeners, have had it since 2002. the water has a funny taste kind of salty. some one told me that sometimes the salt cakes up on the bottom of the salt tank. do I need to have a service man come and clean the tank?

A:

Testing the water for softness would be the first step to determine if there is a malfunction with the unit.  You may bring hot and cold samples from a bathroom sink and a hard water sample to our store at 7785 E US Hwy 36 in Avon and we will test it at no charge.  Or, you may schedule a service call for $82.50 if you prefer to have a technician come to your home. 

Some people are more sensitive to the taste of soft water than others.  We have reverse osmosis systems and bottled water if you would like to sample pure water with no taste.

Please call 317-272-3000 or stop in for more information about testing, service and other options.  We are open 8am-6pm Monday through Friday and 8am-2pm on Saturday.

Thanks for your inquiry!

 

Q:

Good morning. We just returned from staying at family who had a water cooler system. It was wonderful and we want to explore that option. However, space is tight and the systems seem very wide. Are their other options?

A:

Aqua Systems has under-sink reverse osmosis purifiers and counter top bottled water dispensers.  Under sink purifiers can also provide pure water to your refrigerator if it is accesible.  We have sent more options and pricing directly to your e-mail address.  Please call 317-594-0644 or visit our store at 11345 Allisonville Road for more information.  Thanks for your inquiry!

Q:

Good morning! We have had the Reverse Osmosis drinking water system model number AQPC-35 for around 8-9 years. Which of the three filters need to be changed and how often? Thank you!

A:

Hi

The two outside filters need to be changed once a year. The middle filter needs to be changed about every 3 to 8 years. You are welcome to bring us a sample and we can test the middle filter to see if it needs to be changed

Q:

What is the highest level of nitrates that your system can remove??

A:

Reverse osmosis systems reduce contaminants based on system, water pressure and water temperature.  Aqua Systems' PureChoice reverse osmosis unit reduces nitrates by 80% based on feed water with a maximum of 10 mg/liter.  I have sent a complete data sheet with testing details to your e-mail address.  Thanks for your inquiry.

Q:

I had purchased your whole house system 1 i/2 years ago and it never seemed to make any difference till the Rep came and had to replace the timing unit which was broke and apparently not working for over a year.Besides that;now that it has been about 4-5 months since running;Please tell me what the readings from the strip test are suppose to read and still the water after a shower feels slimmy on ones skin which I thought was not to be happening if the system was working and running correctly?!?There has still since installed been a film on stainless steel faucets which the Rep said would resolve itself if working correctly.My readings:Drinking system(nitrate-0-5ppm/PPm-750)WholeHouse system(nitrate-0-5ppm/PPm-250-500).Please tell me what readings are safe and good working order and where to find a print-out or listing of the information to refer to.Also what to do to make changes if there is a problem for the manual is not very clear on remedies unless one has to call a service rep.constantly.Thanks,J Spinelli(Water Max System-series 50 + Reversse Osmosis sytem)

A:

Hello,

I am not sure who sold you the system but we do not carry that reverse osmosis system.  The water will only feel slick in the shower if you have a working water softener.  As far as the reverse osmosis system it should remove the total dissolved solids at a rejection rate of at least 90%.  However, if you have bacteria in the water it will not remove that unless you have some ultra-violet light or chlorination system.  There are too many variables here to answer your questions point blank.  I would contact the manufacturer of the equipment or the company that you bought it from.  We are based in Indianapolis, Indiana and am not sure who you bought the equipment from.  Please let us know if we can be of any other assistance.

Q:

I am pregnant and I have read that it's important that I drink water that has fluoride in it. Does the Aquasystems bottled water have flouride in it? Thanks!

A:

 

Aqua Systems has reverse osmosis purified water with no additives, preservatives or chemicals.  We recommend customers consult with their doctor and/or pediatrician regarding fluoride prescriptions. Please contact us at 800-447-5582 if you have other questions.  Thank you!

Q:

I have been reviewing potential new softeners. I have a culligan Mark 89 which is nearing 10 years old. I am getting a very salty taste on the mornings after regenerations. I was directed toward a product called Natursoft which is saltless. What is the difference between saltless and "standard" salt consuming softening? How much sodium is left in the water after the softening process? I have city water from Veolia. I am supplied by a main that runs out to Pittsboro.

A:

The salty taste is likely due to a malfunction in the valve not allowing a complete final rinse cycle.  Running the water for a few minutes is a temporary solution.

Natursoft uses a media designed to attract hardness minerals to form larger "crystals" of hardness which do not adhere to pipes and appliances.  Aqua Systems' NoScale system uses the same media and tests show a 20% decrease in hardness minerals.  The system is $499.00 and basic installation is available for $150.00. 

Traditional water softeners are the only practical way for homeowners to remove all hardness minerals from water.  This is done through ion exchange using sodium chloride or potassium chloride; the amount of sodium or potassium left in the water is relative to the water hardness.  Your water would contain approximately 180-200 milligrams per quart of softened water based on your location.

Bottled water or a reverse osmosis system are good options for drinking water if you are concerned about what is in the water you are consuming.

Please contact us for additional information or visit our store to taste and compare water.  Thank you. 

 

 

Q:

I have a reverse osmosis system under my sink in the house i bought a couple of years ago. I have never used it and the guy that owned the house be fore me said the faucet part had been broken for a while. So the system has not been used for a couple of years and the tap is busted. Do you perform service on your units? This filter is something I would use and would like to get it fixed. Thanks. Mark

A:

Hi Mark

If the R/O is one of ours we would have all of the parts to repair whatever problem you have. It sounds like you just need a new faucet. I would suggest repairing or replacing the faucet replacing the filters and sanitize the unit since it hasnt been used for a while-You are welcome to call our service Dept at 317-272-3000 to set up a service call. If we can help please let us know.

Q:

I have a Pure Choice RO system and cannot locate the manual, how can I get a duplicate?

A:

We sent a manual to your e-mail address.  Please call our Ft. Wayne office at 877-640-4109 if you have any questions.  Thank you!

Q:

I have an Aqua Systems water treatment system, installed by an independent plumber, that I had a few questions about. The model number is 5600D 100STKCF (from the paperwork). I also originally asked to have a chlorine filter installed with it so he put in a dual tank (on top of the first one). What are the contents of this tank and what other elements does it remove (flouride, etc...)?

A:

The top tank is filled with granular activated carbon which removes most chlorine and improves taste and odor.  It will also help with discoloration of water if that is an issue with your city water supply.  Carbon reduces dissolved organics by a small amount as well.  Fluoride and many other chemicals or contaminants in water are only removed through reverse osmosis or distillation.  Many people install a reverse osmosis system under the kitchen sink or in the basement to provide pure water for drinking, cooking and icemakers.  Others choose to use bottled water in three or five gallon containers or individual serving size bottles.