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Latest Questions

Q:

My water still seems to be hard. How do I check my system to see when the regeneration cycle is to take place, and how often? My. Brine tank has been full if salt for over a week and still is not soft enough. Any ideas would be appreciated.

A:

Hello, Thank you for contacting us. Several reasons could explain why your water is not soft. A couple off the top of my head are either settings are wrong or your system isn't metering the water. The best way to see if you system is working properly is to bring samples of water into our showroom on 3832 E Dupont Road where we do free water testing. Please bring a sample of the following water: hard (not thru softener), cold soft and hot soft. Bring them in any type of clean container and also look on your softener and bring as much info as you can find (instruction manual). I even recommend taking pictures of your system. If the softener is one of ours we should already have all the info on it. After testing your water we will be able to determine making any adjustments or advise on servicing the system. Our hours are M-F 8-6 and Sat 8-2. Sincerely, Steve Crane

Q:

We just bought a home with an SC100TB water softener. The screen is showing Error Code 4003. What does this mean?

A:

Hello, Error code 4003 is a nonvolatile memory error (this typically happens when system loses power)...simply said I would take the cover off the softener, unplug the power from the circuit board (lower right bottom of the circuit board, middle white wire plug), wait 1 minute and plug it back in. This will hard reset the system. I would then run the softener through a manual regeneration (hold the regen button for 7 sec.). The regen cycle will take 1.5 hours and if the message pops back up, I would call our service department 1-800-447-5582 for further help. Please let us know if you have any questions. Thanks, Steven Crane

Q:

Model WS1: Constant dripping from what looks like a small white air pressure release valve on the side of the Drain Elbow Cap (H4613). Will replacement of the Drain Elbow Cap probably fix this dripping leak?

A:

Hello, Replacing the drain elbow assembly will fix this dripping since the new drain elbow assemblies do not have the little white piece anymore. You can pick up this elbow at any of our retail stores. Thanks, Steve Crane