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Latest Questions

Q:

I went to register my new water softener (SmartChoice Gen II HE) and need to find the model and s/n. Where would I find that information on the unit?

A:

Hello, If you take the cover off the front of your softener there is a sticker on the bottom of the inside of the cover. This will have all the information you are looking for. If you need any thing else please let us know. Sincerely, Steve Crane

Q:

Where are the locations of the timing marks inside the head? How do you get the gears in time?

A:

Hello, Thank you for contacting us. I am not sure what you are asking about the timing marks inside the head. Please contact our service department at 1-800-447-5582 where they can look up what system you have and better answer your question. Have a wonderful Friday! Sincerely, Steven Crane

Q:

I have a question. I noticed lastnite when I went to put salt in the tank, there was water in the tank? I have never noticed water in there before. I believe we may have a problem:/ Could you please help me?

A:

Hello, All softeners have water in the bottom of the salt tank. The water is typically not seen until the salt gets low in the tank. Most tanks have a 1/3 or less of water in them. On most of our salt tanks an empty salt tank will have 6" to 12" of water in it, when you add salt into the tank it displaces the water up higher (kind of like when you get into a bathtub full of water). If the water gets over half way up then this is too much and the softener needs service. I hope this helps. Sincerely, Steve Crane