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Latest Questions

Q:

I have the standard reverse osmosis and I am having an issue with water leaking from the drinking faucet. If I turn off the blue valve under the sink that allows the tank to fill then it stops the leak. even if I use the faucet to drink the water in the tank. If I turn the water back on to fill the tank the leak starts again. I had a plumber come out and he tightened everything up and the leak stopped but after 2 weeks its back again. Any suggestions on what this could be?

A:

Hello, It sounds like your faucet might need to be replaced. If you would like to please call our service department to give them more detail about this situation and confirm I am correct. Their number is 1-800-447-5582 Thanks, Steve Crane

Q:

My statements have a sentence that says I may pay my bill online. I cannot find this option on your website. Will you please email me where this is located at? Thank you

A:

Hello, The "pay bill" button is at the top right corner of the main page at www.ilovemywater.com. It is a red button. Thanks, Steven Crane

Q:

I have an SC100TB that was installed new in August of 2007 to city water. It has and does work well and we are happy with it except for... Over the last year or so it seems that the regen cycle has become very noisy at various points in the process. The initial flush for 5 mins is very loud (running water sound) and then things get quiet for awhile as it makes the brine. Then it moans like a long dead ghost as it runs the brine through the resin. Finally of course the last flushes are loud running water again. I moved the regen cycle to the early afternoon so I can sleep at night and I have considered sound proofing the room it is in but thought I would check with you first. ;-) Is there some thing to check or clean? Would swapping the head unit help? Thanks!

A:

Hello, It sounds like your valve might have some build up and this is making the piston to move slower and harder than normal. This causes louder noises during regeneration. I would recommend a valve swap to fix this issues. Please contact our service department to either a pick up of valve or a technician to do this for you. Their number is 1-800-447-5582. Thanks, Steve Crane