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Latest Questions

Q:

I have a series 9000 water treatment system. After the water regenerates and it returns to inservice water continues to flow from the drain. We are losing about two and a half gallon per hour out of the drain. Which O ring or what parts should be replaced to fix this problem?

A:

Hello, I am not sure what exactly needs to replaced to fix this issue. I would call our service department on Monday to see if they might be able to help. Their number is 1-800-447-5582. In the meantime you might try bypassing the system if too much water is being wasted. Thanks, Steve Crane

Q:

Are your large bottles BPA free?

A:

Hello, Sorry I have a correction to make on this. I misunderstood the email that was sent to me on the bottles and will explain the correction. About half of our bottles are PET and half contain BPA. The bottles that have a cone shaped bottom are PET and the bottles that have the brand new navy handles (handles are snap in piece) are also PET. The flat bottom bottles do contain BPA. I checked some of my bottles at the store and the PET bottles were stamped PET on the bottom. Hope this clarifies if you have further questions please call me at 1-260-483-3963. Thanks, Steve Crane

Q:

My family has used Aqua system for years, but it has occurred to me that I have never thought to ask about the container. We use the 5 gallon jug. Does this plastic contain BPA?

A:

Hello, Sorry I have a correction to make on this. I misunderstood the email that was sent to me on the bottles and will explain the correction. About half of our bottles are PET and half contain BPA. The bottles that have a cone shaped bottom are PET and the bottles that have the brand new navy handles (handles are snap in piece) are also PET. The flat bottom bottles do contain BPA. I checked some of my bottles at the store and the PET bottles were stamped PET on the bottom. Hope this clarifies if you have further questions please call me at 1-260-483-3963. Thanks, Steve Crane