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Latest Questions

Q:

Just changed the filters on my R/O drinking water purifier. I'm at the final system purge. First time i turned the drinking faucet on, i got a lot of air, as expected, but also some dark water at first. Did i do something wrong, or is that just a little carbon washing out of the new filter? It cleared up after a few seconds.

A:

You did everything correctly and the gray water is just loose carbon from the post cartridge. Please flush the tank 2 times before you drink the water. Our service department is open until 2 pm today if you have any questions. (800)447-5582 Tom Line Fishers Store Manager

Q:

I have the standard reverse osmosis and I am having an issue with water leaking from the drinking faucet. If I turn off the blue valve under the sink that allows the tank to fill then it stops the leak. even if I use the faucet to drink the water in the tank. If I turn the water back on to fill the tank the leak starts again. I had a plumber come out and he tightened everything up and the leak stopped but after 2 weeks its back again. Any suggestions on what this could be?

A:

Hello, It sounds like your faucet might need to be replaced. If you would like to please call our service department to give them more detail about this situation and confirm I am correct. Their number is 1-800-447-5582 Thanks, Steve Crane

Q:

My statements have a sentence that says I may pay my bill online. I cannot find this option on your website. Will you please email me where this is located at? Thank you

A:

Hello, The "pay bill" button is at the top right corner of the main page at www.ilovemywater.com. It is a red button. Thanks, Steven Crane