Just changed the filters on my R/O drinking water purifier. I'm at the final system purge. First time i turned the drinking faucet on, i got a lot of air, as expected, but also some dark water at first. Did i do something wrong, or is that just a little carbon washing out of the new filter? It cleared up after a few seconds.
You did everything correctly and the gray water is just loose carbon from the post cartridge. Please flush the tank 2 times before you drink the water. Our service department is open until 2 pm today if you have any questions.
Fishers Store Manager
Written by Tom Line, Store Manager Fishers, Indiana
Certified Water Specialist II
Water Quality Association
I have the standard reverse osmosis and I am having an issue with water leaking from the drinking faucet. If I turn off the blue valve under the sink that allows the tank to fill then it stops the leak. even if I use the faucet to drink the water in the tank. If I turn the water back on to fill the tank the leak starts again. I had a plumber come out and he tightened everything up and the leak stopped but after 2 weeks its back again. Any suggestions on what this could be?
It sounds like your faucet might need to be replaced. If you would like to please call our service department to give them more detail about this situation and confirm I am correct. Their number is 1-800-447-5582
Thanks, Steve Crane
Written by Steven Crane, Certified Specialist
My statements have a sentence that says I may pay my bill online. I cannot find this option on your website. Will you please email me where this is located at?
The "pay bill" button is at the top right corner of the main page at www.ilovemywater.com. It is a red button.